Job summary
We are looking for someone to join our team to work 25 hours per week.
The successful candidate will: Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone. Receive, assist and direct patients in accessing
the appropriate service in a courteous, efficient
and effective way. This role predominantly involves telephone work but also includes the provision of clerical support to clinical staff and other members of the practice
team.
Main duties of the job
You will need to be a good team
player and a people person, have strong IT and organisational skills, be of an
unflappable nature and have an excellent ability to multi-task. The role involves a significant amount of telephone work. Flexibility to cover holidays and sickness
will be required. Working hours are between the hours of 07:45 and 19:00.
About us
We are a sociable and supportive Practice, with an excellent
clinical team and highly efficient Patient Services and Dispensary teams. We are a large Practice with over 13,000 patients currently registered and have a fantastic team of over 80 staff members. The
Practice holds regular in-house and multi-disciplinary meetings, including
complex care, significant event meetings and educational sessions. We are a
training practice for doctors and are very supportive of personal development
for all staff.
The Grove Medical Centre is an equal opportunities employer,
and will not discriminate on the grounds of disability, sex, sexual orientation,
race, religion or similar belief, or age.
Job description
Job responsibilities
The role includes:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice
appointments system.
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional or management.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Computer data entry/data allocation and
collation; processing and recording information.
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers.
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying.
- Attend and participate
in any Practice meetings when required.
These may be on days you do not normally work, however you are
expected to attend and will be paid overtime.
Job description
Job responsibilities
The role includes:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice
appointments system.
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional or management.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Computer data entry/data allocation and
collation; processing and recording information.
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers.
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying.
- Attend and participate
in any Practice meetings when required.
These may be on days you do not normally work, however you are
expected to attend and will be paid overtime.
Person Specification
Qualifications
Essential
- GCSE grades A-C or equivalent
Desirable
- A Levels
- RSA 3 or equivalent word processing and/or typing
- NVQ Level 3 customer service
Experience
Essential
- Dealing with members of the public both in person and on the telephone.
- Excellent computer and clerical skills.
Desirable
- Previous medical experience
- Use of SystmOne system
Specialist Knowledge/Skills
Essential
- Understanding the need for professional confidentiality.
- Ability to establish and maintain effective relationships.
- Effective communication skills both verbal and written.
Desirable
- Experience of dealing with difficult customers.
Personal Attributes
Essential
- Good communication and interpersonal skills.
- Flexible and collaborative approach.
- Responsive to, and an ability to work in, a changing and demanding environment.
- Commitment to own professional development.
Training
Essential
- Evidence of continued professional development
- Willingness to undertake development and training when necessary
Desirable
- Evidence of training in a customer service/reception role
Person Specification
Qualifications
Essential
- GCSE grades A-C or equivalent
Desirable
- A Levels
- RSA 3 or equivalent word processing and/or typing
- NVQ Level 3 customer service
Experience
Essential
- Dealing with members of the public both in person and on the telephone.
- Excellent computer and clerical skills.
Desirable
- Previous medical experience
- Use of SystmOne system
Specialist Knowledge/Skills
Essential
- Understanding the need for professional confidentiality.
- Ability to establish and maintain effective relationships.
- Effective communication skills both verbal and written.
Desirable
- Experience of dealing with difficult customers.
Personal Attributes
Essential
- Good communication and interpersonal skills.
- Flexible and collaborative approach.
- Responsive to, and an ability to work in, a changing and demanding environment.
- Commitment to own professional development.
Training
Essential
- Evidence of continued professional development
- Willingness to undertake development and training when necessary
Desirable
- Evidence of training in a customer service/reception role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
