Care Coordinator/Receptionist

Job summary

Senior position encompassing reception and admin duties in a small family GP surgery in Hall Green.

The position is part time 24-26 hours per week. Flexibility is required as you will have to cover reception holidays/sickness. You would be working in reception along with paperwork as needed and processing patient recalls. Full training is provided, you need to be flexible, organised and eager to learn. Most importantly you would need to be flexible and able to cover extra shifts on a regular basis.

There will be some lone working and you may be responsible for opening/closing the building.

Main duties of the job

Hours will be Mon, Tues, Thurs & Friday afternoons until 6.30pm. Exact hours will be discussed on application

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Be responsible for reception and covering hours

Receiving patients consulting with members of Practice team

Be able to cover all reception position as necessary. Electronic processing of all workflow increasingly important

Process appointment requests for today future appointments from patients by telephone and in person.

Deal with visits requests

Registrations of new patients computer data entry and medical records.

Scanning and adding to patient record

Process patients change of address computer data and medical records (have knowledge of Practice area.

Process repeat prescription request in accordance with Practice guidelines.

Have working knowledge of telephone, during and after hours.

Answering telephone in a patient and professional manner. Directing patients based on their needs

Any other tasks allocated by managers

About us

We are a small family practice. We know our patients well and have strong relationships with them. This is an opportunity to be part of this small team