Administrator

Job description

Job responsibilities

Leicester Terrace Health Care Centre is a busy town centre GP Training Practice looking to recruit a full time Administrator.

Reporting directly to the Practice Manager/Deputy Practice Manager, the successful applicant will have excellent customer service skills, be IT literate and work with the highest levels of attention to detail and accuracy.

A team player with a flexible approach, the successful applicant will also be committed to professional development. All necessary training will be given.

You will need to be organised, well presented, personable, polite and patient. To have an understanding of SystmOne is desirable but not essential.

Ideally, you would enjoy working as part of a team and working to deadlines is essential. To thrive in this role, you will enjoy the challenge of a busy environment that requires you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. You will be problem solving on a day to day basis on issues relating to your work

We offer an excellent working environment plus entry to the NHS Pension Scheme.

Key Responsibilities:

• Scanning and processing medical documents accurately into patient records
• Reviewing patient records for completeness and accuracy
• Managing patient recalls and booking appointments for clinics
• Supporting immunisation administration tasks
• Processing claim forms and other paperwork promptly
• Maintaining and monitoring data and spreadsheets related to practice operations
• Sending urgent referrals in the absence of the Medical Secretary
• Providing friendly and professional support to patients and staff

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• Intermediate IT skills

Experience

Essential

• Providing a high standard of service
• Working in a pressurised environment
• Dealing with members of the public

Desirable

• Working in a GP surgery or pharmacy
• Handling sensitive information
• Familiar with SystmOne

Essential Criteria

Essential

• Computer literate, Excellent communication skills, Clear and polite telephone manner, Tact and diplomacy, Empathy with patients
• Ability to be professionally assertive when required, Ability to work with a high level of accuracy and attention to detail, Good team player
• Pro-active, Cheerful, Projects a positive professional image, Cope with change, Self motivated, Positive approach to learning, Ability to prioritise
• Remains calm under pressure, Flexible re: hours and duties

Desirable

• Previous experience of working with GP clinical system (TPP SystmOne)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicester Terrace Health Care Centre

Address

Leicester Terrace

Northampton

NN2 6AL

Employer's website

https://www.leicesterterrace.co.uk/ (Opens in a new tab)