Job summary
We have an opportunity for an enthusiastic and proactive Care Navigator
to join our team on a full-time basis for 40 hours per week Monday 9.30-17.30
to Friday.
The Care Navigator is the first point of contact for patients, providing
a professional, compassionate, and effective reception and navigation service.
The post holder supports patients to access the right care at the right time by
signposting, coordinating care, and facilitating the smooth running of the
practice.
We are a friendly supportive well-established team based in Wood Green and serve a population of around 11,7000 patients. Our clinical team includes 5 GP's, 3 nurses and 1 HCA. With an active PCN, we have support from pharmacists, PA, social prescribers, and physiotherapists.
Main duties of the job
The main responsibilities of the role include:
1. Patient Navigation & Signposting:
- Understand patient needs using active listening and problem-solving.
- Direct patients to the appropriate clinician or service.
- Promote self-care and community services.
- Support patients in using digital tools.
2. Reception & Administrative Duties:
- Manage appointments and telephone/online enquiries.
- Process prescriptions, results, and messages.
- Maintain accurate clinical records.
- Support clinic flow and reception duties.
- Conduct recalls for different patient groups
3. Care Coordination:
- Assist with referrals, follow-ups, and complex patient needs.
- Work with GPs, nurses, pharmacists, social prescribers, and PCN teams.
4. Communication & Customer Service:
- Provide professional service.
- Manage challenging conversations calmly.
- Uphold confidentiality.
About us
The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.
Job description
Job responsibilities
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
This post is subject to the Rehabilitation of Offenders Act (Exceptions
Order) 1975 and as such it will be necessary for a submission for Disclosure to
be made to the Disclosure and Barring Service (formerly known as CRB) to check
for any previous criminal convictions.
Job description
Job responsibilities
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
This post is subject to the Rehabilitation of Offenders Act (Exceptions
Order) 1975 and as such it will be necessary for a submission for Disclosure to
be made to the Disclosure and Barring Service (formerly known as CRB) to check
for any previous criminal convictions.
Person Specification
Qualifications
Essential
- GCSE grade A-C in English
Experience
Essential
Desirable
- Experience of working in a GP practice
- EMIS trained (training can be provided)
Person Specification
Qualifications
Essential
- GCSE grade A-C in English
Experience
Essential
Desirable
- Experience of working in a GP practice
- EMIS trained (training can be provided)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
