Receptionist/Admin

Job description

Job responsibilities

GP Practice Receptionist

LINE MANAGER/ SUPERVISOR

Reception Manager

LOCATION JOB PURPOSE:

It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that :

I. Patient enquiries are handled courteously, efficiently and with empathy.

II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.

III. Administration tasks are undertaken with due care and attention to details.

MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL

Reception duties

Assists in the Opening and closes premises punctually as required.

Checks in and directs patients appropriately.

Takes and records accurate messages and passes on to relevant people.

Keeps the appointment book up to date and operates the appointment system as directed.

Arranges repeat prescriptions.

Aids special needs patients.

Liaise with outside organisations.

Arrange ambulance transport to hospitals

Arrange interpreters, as required

Direct patients wishing to make a complaint to the appropriate practice procedure.

Collects specimens from patients, stores correctly and prepares specimens for daily collection

Dealing with telephone queries

Assist on the Centre Reception as required Admin duties

Opens, distributes and posts mail.

Arranges non-routine appointments (secondary care)

Register new patients.

Return records to the Health Authority.

Prepare records for deductions

Maintain age/sex and patient registers and disease index.

Scans work flow and distribute information to team

Actions Lab Link results

Complete the relevant claim forms.

Participate in any project or audit that the practice may do from time to time. General duties

Prepares and tidies consulting rooms, including stocking up with stationery and equipment.

Ensure posters and leaflet displays are tidy and in date

Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy

Person Specification

Experience

Essential

• Person Specification Receptionist
• CRITERIADESCRIPTORESSENTIALDESIRABLE
• 1.Skill/Qualification/Experience Level GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook
• 2.Scope to ActAbility to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care
• 3.Staff Management Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures
• 4.Budgetary ResponsibilitySupport practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.
• 5.Organisational Skills Experience of providing support to patients and work colleagues
• 6.Knowledge/Capability
• Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established polices and procedures
• 7.Role Complexity Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting
• 8.Service Development/
• Implementation Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets
• 9. Communication/Influencing Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications
• 10.Decision Making Ability to meet daily deadlines and prioritise conflicting workload demands to meet patient needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

Kennington Lane

London

SE11 4HJ

Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)