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Hurley Group

Reception Supervisor

Information:

This job is now closed

Job summary

Allerton Road Medical Centre

The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally you must be a team player who is adaptable and can demonstrate outstanding communication skills, motivation, initiative, assertive, and a willingness to learn.

Main duties of the job

The main responsibilities include (but are not limited to):

    • Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
    • Reporting issues to the practice manager as necessary.
    • Promote a harmonious and professional atmosphere in this public facing role.
    • Oversee all administration tasks in reception
    • Delegation and monitoring of daily clerical work
    • Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
    • Induction of new locum/ agency/ temp staff at the point of their arrival
    • Deal with more complex enquiries from patients including informal complaints relating to
    • reception functions
    • Manage day to day issues that may arise within the team or with individuals
    • Regularly evaluate quality of individual and team performance

Successful candidates will be required to carry out a 10 minute presentation. The presentation question will be as followed;

What challenges do you think you will find and how do you plan to deal with them?

What do you expect to achieve in your first 6 months?

About us

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.

Details

Date posted

18 February 2025

Pay scheme

Other

Salary

£32,381 to £37,715 a year based on working 40 hours p/w

Contract

Permanent

Working pattern

Full-time

Reference number

A1199-25-0016

Job locations

34 Allerton Road

London

N16 5UF


Job description

Job responsibilities

Oversee the smooth running of the reception team

  • Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
  • Reporting issues to the practice manager as necessary.
  • Promote a harmonious and professional atmosphere in this public facing role.
  • Oversee all administration tasks in reception
  • Delegation and monitoring of daily clerical work

  • Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
  • Induction of new locum/ agency/ temp staff at the point of their arrival

  • Deal with more complex enquiries from patients including informal complaints relating to
  • reception functions
  • Manage day to day issues that may arise within the team or with individuals
  • Regularly evaluate quality of individual and team performance

  • Deal with general telephone enquiries from patients and general public
  • Book appointments and home visits
  • Responsible for GP links including summarising patient records.
  • Process requests for repeat prescriptions
  • Register new patients, ensuring full practice information is given
  • Process requests for EMIS access to prescriptions, booking and records access
  • The above list of duties is not exhaustive and may be subject to change as deemed necessary
  • Deputise for POM when on leave
  • Continually assess and evaluate systems and quality, recommending changes and
  • improvements to the practice manager as appropriate

Work to achieving practice targets

Line management responsibilities

  • Induction and training of all new staff to agreed standards
  • Bi-monthly 1-2-1 reviews with all reception staff
  • Hold and record regular team meetings
  • Support the annual appraisal process for reception staff

Monitor staff leave, performance and development

Patient engagement and liaison

Promote on-line options for registered patients

  • Support and promote the Patient Participation Group
  • Support and promote Patient Awareness events

Support the POM in management of complaints, comments, and complements

Job description

Job responsibilities

Oversee the smooth running of the reception team

  • Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
  • Reporting issues to the practice manager as necessary.
  • Promote a harmonious and professional atmosphere in this public facing role.
  • Oversee all administration tasks in reception
  • Delegation and monitoring of daily clerical work

  • Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
  • Induction of new locum/ agency/ temp staff at the point of their arrival

  • Deal with more complex enquiries from patients including informal complaints relating to
  • reception functions
  • Manage day to day issues that may arise within the team or with individuals
  • Regularly evaluate quality of individual and team performance

  • Deal with general telephone enquiries from patients and general public
  • Book appointments and home visits
  • Responsible for GP links including summarising patient records.
  • Process requests for repeat prescriptions
  • Register new patients, ensuring full practice information is given
  • Process requests for EMIS access to prescriptions, booking and records access
  • The above list of duties is not exhaustive and may be subject to change as deemed necessary
  • Deputise for POM when on leave
  • Continually assess and evaluate systems and quality, recommending changes and
  • improvements to the practice manager as appropriate

Work to achieving practice targets

Line management responsibilities

  • Induction and training of all new staff to agreed standards
  • Bi-monthly 1-2-1 reviews with all reception staff
  • Hold and record regular team meetings
  • Support the annual appraisal process for reception staff

Monitor staff leave, performance and development

Patient engagement and liaison

Promote on-line options for registered patients

  • Support and promote the Patient Participation Group
  • Support and promote Patient Awareness events

Support the POM in management of complaints, comments, and complements

Person Specification

Qualifications

Essential

  • GCSE or NVQ Level 3 or equivalent experience or above
  • Experience of managing reception team

Experience

Essential

  • Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
  • Experience of managing a reception team
  • Experience of working with junior and senior staff and ability to engage with both staff and patients.
  • Experience of managing of difficult situations and complaints management

Desirable

  • EMIS experience
  • An understanding of effective rota management to ensure delivery of the service within a set budget
Person Specification

Qualifications

Essential

  • GCSE or NVQ Level 3 or equivalent experience or above
  • Experience of managing reception team

Experience

Essential

  • Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
  • Experience of managing a reception team
  • Experience of working with junior and senior staff and ability to engage with both staff and patients.
  • Experience of managing of difficult situations and complaints management

Desirable

  • EMIS experience
  • An understanding of effective rota management to ensure delivery of the service within a set budget

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

34 Allerton Road

London

N16 5UF


Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hurley Group

Address

34 Allerton Road

London

N16 5UF


Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

18 February 2025

Pay scheme

Other

Salary

£32,381 to £37,715 a year based on working 40 hours p/w

Contract

Permanent

Working pattern

Full-time

Reference number

A1199-25-0016

Job locations

34 Allerton Road

London

N16 5UF


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