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Hurley Group

Flow Coordinator

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Job summary

Job Summary

An exciting opportunity has arisen for the role of Patient Flow Coordinator at NHS Practitioner Health. As Patient Flow Coordinator you will ensure that patients move smoothly through our service without delay. As our patient numbers increase and care pathways become more complex, your coordination will be essential to avoid bottlenecks, streamline appointments, and guarantee that each patient receives the right care at the right time.

The ideal candidate will have a background in healthcare coordination, excellent organisational skills, and the ability to work closely with both clinical and non-clinical teams. Familiarity with NHS patient management systems and a commitment to patient-centred care are essential. This is an excellent opportunity to be part of a dynamic team dedicated to ensuring high standards of care and service efficiency for all patients.

Main duties of the job

As a Patient Flow Coordinator, you will play a vital role in ensuring that patients receive timely and seamless care. Your responsibilities will include tracking and coordinating patients journeys across our multiple service offerings, ensuring follow-up appointments are scheduled, outcomes are recorded, and discharges are processed efficiently. Working closely with our Patient Services and Data teams, you will address any capacity issues, monitor patient flow, and support clinicians by identifying patients in need of follow-up. Through these efforts, you will help to minimise delays, improve patient experience, and facilitate optimal care pathways.

About us

NHS Practitioner Health is a dedicated service that provides confidential mental health and addiction support to doctors and dentists. Our mission is to offer compassionate, accessible, and specialist care tailored to the unique challenges faced by healthcare professionals. As a rapidly growing service, we are committed to ensuring that every patient receives timely, effective care through seamless, well-coordinated pathways. By joining our team, you will be part of a dynamic organisation that values innovation, empathy, and excellence in supporting the wellbeing of our NHS workforce.

Details

Date posted

10 December 2024

Pay scheme

Other

Salary

£33,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A1199-24-0080

Job locations

Riverside Medical Centre Hobart House

18 Wandsworth Road

London

SW8 2JB


NHS Practitioner Health

Wizu Workspace,

Ludgate Hill

ls2 7hz


Job description

Job responsibilities

In this role, you will have the opportunity to

Coordinate patient appointments and discharges to ensure efficient and timely care transitions.

Monitor patient pathways to prevent delays and ensure patients progress smoothly through each stage of their care journey.

Support the capture and documentation of patient outcomes at each appointment to maintain accurate and comprehensive records.

Work with the Data team to identify and support patients who may be delayed or between care points.

Liaise with clinicians to support appointment booking, patient follow-up needs, and effective discharge planning.

Identify opportunities to improve patient pathways and contribute to continuous service improvement.

Strategic

Analyse patient flow data to identify trends, bottlenecks, and areas for improvement in care pathways.

Collaborate with the Data team to develop tracking systems that monitor patient progression and identify delays proactively.

Contribute to the development of standard operating procedures that streamline patient transitions between services.

Support quality assurance initiatives by ensuring timely documentation and outcome tracking for all patients.

Identify and recommend technology or tools that could enhance patient flow management and reduce delays.

We are looking for candidates who

Have a strong background in healthcare coordination, with experience in managing patient pathways.

Are detail-oriented and organised, with the ability to juggle multiple priorities and ensure smooth patient flow.

Possess excellent communication skills to collaborate effectively with clinicians, administrative teams, and other departments.

Are committed to patient-centred care, with a focus on providing efficient, timely, and compassionate support.

Show a passion for process improvement and are motivated to enhance patient pathways within a growing service.

If you are driven, compassionate, and dedicated to delivering high-quality care, we encourage you to apply!

Job description

Job responsibilities

In this role, you will have the opportunity to

Coordinate patient appointments and discharges to ensure efficient and timely care transitions.

Monitor patient pathways to prevent delays and ensure patients progress smoothly through each stage of their care journey.

Support the capture and documentation of patient outcomes at each appointment to maintain accurate and comprehensive records.

Work with the Data team to identify and support patients who may be delayed or between care points.

Liaise with clinicians to support appointment booking, patient follow-up needs, and effective discharge planning.

Identify opportunities to improve patient pathways and contribute to continuous service improvement.

Strategic

Analyse patient flow data to identify trends, bottlenecks, and areas for improvement in care pathways.

Collaborate with the Data team to develop tracking systems that monitor patient progression and identify delays proactively.

Contribute to the development of standard operating procedures that streamline patient transitions between services.

Support quality assurance initiatives by ensuring timely documentation and outcome tracking for all patients.

Identify and recommend technology or tools that could enhance patient flow management and reduce delays.

We are looking for candidates who

Have a strong background in healthcare coordination, with experience in managing patient pathways.

Are detail-oriented and organised, with the ability to juggle multiple priorities and ensure smooth patient flow.

Possess excellent communication skills to collaborate effectively with clinicians, administrative teams, and other departments.

Are committed to patient-centred care, with a focus on providing efficient, timely, and compassionate support.

Show a passion for process improvement and are motivated to enhance patient pathways within a growing service.

If you are driven, compassionate, and dedicated to delivering high-quality care, we encourage you to apply!

Person Specification

Qualifications

Essential

  • At least two years experience of working in an NHS administration (or equivalent) role
  • Experience in Secretarial/ reception role
  • Experience of using a Patient Administration System
Person Specification

Qualifications

Essential

  • At least two years experience of working in an NHS administration (or equivalent) role
  • Experience in Secretarial/ reception role
  • Experience of using a Patient Administration System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

Riverside Medical Centre Hobart House

18 Wandsworth Road

London

SW8 2JB


Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hurley Group

Address

Riverside Medical Centre Hobart House

18 Wandsworth Road

London

SW8 2JB


Employer's website

http://hurleygroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

10 December 2024

Pay scheme

Other

Salary

£33,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A1199-24-0080

Job locations

Riverside Medical Centre Hobart House

18 Wandsworth Road

London

SW8 2JB


NHS Practitioner Health

Wizu Workspace,

Ludgate Hill

ls2 7hz


Supporting documents

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