Job summary
We are
currently looking to recruit a Reception Supervisor at our Tower Hamlet
Practices. We are seeking a skilled and
motivated Reception Supervisor to lead reception services
at our Tower Hamlets Hurley Group Practices located in Docklands, E14.
This is for a permanent contract, to work Monday to Saturday. Work
times will vary from 7.30 am to 18.45 daily with a late-night closure once
weekly at 20.00 and Saturdays from 8.30 am 1pm.E14, on a permanent contract.
Working Days:
Monday- Saturday
Working Times:
To be agreed
Criteria-:
Experience as a Reception Supervisor in a GP health care setting is essential.
The
candidate will need to have the following:
Strong
leadership and team building capabilities,
Excellent
written and verbal communication skills
A
passion for providing outstanding customer service experience for our patients.
Proficiency
in office software and rota scheduling systems.
Ability
to handle multiple tasks and thrive in a fast-paced environment.
Please note that our vacancies may close
before the advertised closing date if sufficient suitable applicants are
received.
All shortlisted applicants will be contacted
via email. If you have not been contacted within 4 weeks of the closing date
you should assume that you have not been shortlisted.Please
ensure that you read and understand the Job Description and Personal
Specification attached to the role. Your Statement in Support should reflect
the requirements specified.
Main duties of the job
The main responsibilities include (but are not limited to):
-
- Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
- Reporting issues to the practice manager as necessary.
- Promote a harmonious and professional atmosphere in this public facing role.
- Oversee all administration tasks in reception
- Delegation and monitoring of daily clerical work
- Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
- Induction of new locum/ agency/ temp staff at the point of their arrival
- Deal with more complex enquiries from patients including informal complaints relating to
- reception functions
- Manage day to day issues that may arise within the team or with individuals
- Regularly evaluate quality of individual and team performance
About us
The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.
Reception
Supervisor wanted for the Hurley Tower Hamlets Practices E14. The Hurley Group is an NHS organisation that runs a
number of GP practices, walk in and urgent care centres across London. We have
been providing patient-centered care since 1969; working within some of the
UKs most deprived communities
Job description
Job responsibilities
Oversee the smooth running of the reception team
- Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
- Reporting issues to the practice manager as necessary.
- Promote a harmonious and professional atmosphere in this public facing role.
- Oversee all administration tasks in reception
- Delegation and monitoring of daily clerical work
- Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
- Induction of new locum/ agency/ temp staff at the point of their arrival
- Deal with more complex enquiries from patients including informal complaints relating to
- reception functions
- Manage day to day issues that may arise within the team or with individuals
- Regularly evaluate quality of individual and team performance
- Deal with general telephone enquiries from patients and general public
- Book appointments and home visits
- Responsible for GP links including summarising patient records.
- Process requests for repeat prescriptions
- Register new patients, ensuring full practice information is given
- Process requests for EMIS access to prescriptions, booking and records access
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
- Deputise for POM when on leave
- Continually assess and evaluate systems and quality, recommending changes and
- improvements to the practice manager as appropriate
Work to achieving practice targets
Line management responsibilities
- Induction and training of all new staff to agreed standards
- Bi-monthly 1-2-1 reviews with all reception staff
- Hold and record regular team meetings
- Support the annual appraisal process for reception staff
Monitor staff leave, performance and development
Patient engagement and liaison
Promote on-line options for registered patients
- Support and promote the Patient Participation Group
- Support and promote Patient Awareness events
Support the POM in management of complaints, comments, and complements
Job description
Job responsibilities
Oversee the smooth running of the reception team
- Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
- Reporting issues to the practice manager as necessary.
- Promote a harmonious and professional atmosphere in this public facing role.
- Oversee all administration tasks in reception
- Delegation and monitoring of daily clerical work
- Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical)
- Induction of new locum/ agency/ temp staff at the point of their arrival
- Deal with more complex enquiries from patients including informal complaints relating to
- reception functions
- Manage day to day issues that may arise within the team or with individuals
- Regularly evaluate quality of individual and team performance
- Deal with general telephone enquiries from patients and general public
- Book appointments and home visits
- Responsible for GP links including summarising patient records.
- Process requests for repeat prescriptions
- Register new patients, ensuring full practice information is given
- Process requests for EMIS access to prescriptions, booking and records access
- The above list of duties is not exhaustive and may be subject to change as deemed necessary
- Deputise for POM when on leave
- Continually assess and evaluate systems and quality, recommending changes and
- improvements to the practice manager as appropriate
Work to achieving practice targets
Line management responsibilities
- Induction and training of all new staff to agreed standards
- Bi-monthly 1-2-1 reviews with all reception staff
- Hold and record regular team meetings
- Support the annual appraisal process for reception staff
Monitor staff leave, performance and development
Patient engagement and liaison
Promote on-line options for registered patients
- Support and promote the Patient Participation Group
- Support and promote Patient Awareness events
Support the POM in management of complaints, comments, and complements
Person Specification
Qualifications
Essential
- GCSE or NVQ Level 3 or equivalent experience or above
- Experience of managing reception team
Experience
Essential
- Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
- Experience of managing a reception team
- Experience of working with junior and senior staff and ability to engage with both staff and patients.
- Experience of managing of difficult situations and complaints management
Person Specification
Qualifications
Essential
- GCSE or NVQ Level 3 or equivalent experience or above
- Experience of managing reception team
Experience
Essential
- Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
- Experience of managing a reception team
- Experience of working with junior and senior staff and ability to engage with both staff and patients.
- Experience of managing of difficult situations and complaints management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
