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Central Surgery

Medical Receptionist

The closing date is 14 November 2025

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Job summary

Our practice is based in a modern purpose built building with excellent transport links to Sunderland, Newcastle and Gateshead and local bus routes.

We are a friendly, innovative and patient focused GP practice in South Shields . Our experienced and enthusiastic team work hard to provide high quality care for our patients.

Main duties of the job

Main responsibilities of Role:

Ensure effective and efficient service is provided to patients and visitors

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Telephone duties, making appointments, taking home visit requests. Register new patients, handling prescriptions, collect payments for non NHS payments.

Opening and processing incoming mail, to have a knowledge of all procedures and work in accordance with written protocols.

About us

We are a large practice with GP's, Nurse Practitioners, practice nurse, nurse associates, Health Care Assistants and Admin, Secretaries and Receptionists. We have team building events and on going training as a practice together to share ideas and ongoing improvements for our patients.

We have weekly meetings to ensure communication of any changes reaches all staff. The workplace has a very friendly atmosphere with all our staff.

Details

Date posted

29 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1194-25-0002

Job locations

Cleadon Park Primary Care Centre

Prince Edward Road

South Shields

Tyne and Wear

NE34 7QD


Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.

Add house calls to daily house call screen, ensuring correct patient details and adding the information onto correct day.

Dealing with mail internal and external

Give out pathology results

Register new patients

Action change of address

Update the clinical system with information, smoking, ethnicity and contact details

Action repeat prescriptions and forward to medicine management to add or amend in patients' records

Action and manage emails coming into the practice

Scan, file and code documents into patients notes accurately

Support clinical staff with administrative tasks as required

Manage the waiting area, ensuring patients are informed of any delays

Organise Translators

Manage EConsults as per practice policy

Follow all practice policies and procedures including health and safety, data protection, and safeguarding

This list is not exhaustive

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.

Add house calls to daily house call screen, ensuring correct patient details and adding the information onto correct day.

Dealing with mail internal and external

Give out pathology results

Register new patients

Action change of address

Update the clinical system with information, smoking, ethnicity and contact details

Action repeat prescriptions and forward to medicine management to add or amend in patients' records

Action and manage emails coming into the practice

Scan, file and code documents into patients notes accurately

Support clinical staff with administrative tasks as required

Manage the waiting area, ensuring patients are informed of any delays

Organise Translators

Manage EConsults as per practice policy

Follow all practice policies and procedures including health and safety, data protection, and safeguarding

This list is not exhaustive

Person Specification

Qualifications

Essential

  • GCSEs/O levels including English and Maths at grade c or equivalent
  • Able to work in a team
  • Good time management, able to prioritise tasks effectively

Desirable

  • Experience of GP reception role
  • Experience of working in Emis web
Person Specification

Qualifications

Essential

  • GCSEs/O levels including English and Maths at grade c or equivalent
  • Able to work in a team
  • Good time management, able to prioritise tasks effectively

Desirable

  • Experience of GP reception role
  • Experience of working in Emis web

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central Surgery

Address

Cleadon Park Primary Care Centre

Prince Edward Road

South Shields

Tyne and Wear

NE34 7QD


Employer's website

https://www.centralsurgerysouthshields.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central Surgery

Address

Cleadon Park Primary Care Centre

Prince Edward Road

South Shields

Tyne and Wear

NE34 7QD


Employer's website

https://www.centralsurgerysouthshields.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Manager

Susan Holden

susanholden2@nhs.net

Details

Date posted

29 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1194-25-0002

Job locations

Cleadon Park Primary Care Centre

Prince Edward Road

South Shields

Tyne and Wear

NE34 7QD


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