Job summary
Leach Heath Medical Centre are looking for a Medical
Receptionist/Administrator to join our team for 20 hours per week. We are
looking for someone who is enthusiastic, well organised and possesses excellent
communication skills.
Main duties of the job
Key responsibilities to include booking
appointments, scanning and coding letters, repeat prescriptions and other admin
work as required.
Experience within the healthcare sector is desirable
but not essential as full training will be provided.
About us
Leach Heath Medical Centre has an exciting
opportunity for a Nurse Practitioner to join our team. We are a
well-established, forward thinking, friendly, training practice with an
expanding list size of 8,500 patients. We are part of Our Health Partnership https://ourhealthpartnership.com/ and use EMIS Web. We are also
proud to have been rated Good overall by CQC and are a high achievers in QOF.
The team consists of 3 Partners and 4
Salaried GPs working alongside a team of Nurses, HCAs, Receptionists and Admin
Staff. The practice is supported by PCN Pharmacists and Physician Associates.
We are looking for someone hardworking to join our friendly team.
Job description
Job responsibilities
Reception Duties
- Ensure that the patients right to confidentiality is respected at all times.
- Receive / record all visitors to the practice, ensuring that security is maintained at all times, in accordance with practice protocols, alerting the Practice Manager to any suspicious activities.
- Receive and respond to enquiries from patients and visitors to the practice in a courteous and professional manner.
- Ensure that all patients presenting as an emergency are seen on the same day, in a logical and non-disruptive manner.
- Ensure efficient running of the appointment system and monitor flow of patients into consulting and treatment rooms
- Monitor the appointments system, reporting any problems or variations to the Reception Manager or Practice Manager.
- Record and action all requests for home visits and telephone consultations, liasing with the doctor on call where necessary.
- Ensure all requests for repeat prescriptions are appropriately actioned and inform the on call doctor of any discrepancies.
- Retrieve and re-file notes and letters as required, ensuring that strict chronological order is maintained.
- Ensure all correspondence, reports, results etc are filed in correct chronological order within new and existing patients notes.
- Explain practice services and how to access services to all new patients and other enquirers.
- Ensure procedures are correctly followed and completed for all registrations.
- Monitor regular non-attenders, as indicated in Practice protocols, informing the Practice Manager when services are being accessed in an in-appropriate manner
- Receive monies associated with private medical reports / forms.
- Ensure that reception / waiting room are made and kept safe for all visitors and colleagues.
Job description
Job responsibilities
Reception Duties
- Ensure that the patients right to confidentiality is respected at all times.
- Receive / record all visitors to the practice, ensuring that security is maintained at all times, in accordance with practice protocols, alerting the Practice Manager to any suspicious activities.
- Receive and respond to enquiries from patients and visitors to the practice in a courteous and professional manner.
- Ensure that all patients presenting as an emergency are seen on the same day, in a logical and non-disruptive manner.
- Ensure efficient running of the appointment system and monitor flow of patients into consulting and treatment rooms
- Monitor the appointments system, reporting any problems or variations to the Reception Manager or Practice Manager.
- Record and action all requests for home visits and telephone consultations, liasing with the doctor on call where necessary.
- Ensure all requests for repeat prescriptions are appropriately actioned and inform the on call doctor of any discrepancies.
- Retrieve and re-file notes and letters as required, ensuring that strict chronological order is maintained.
- Ensure all correspondence, reports, results etc are filed in correct chronological order within new and existing patients notes.
- Explain practice services and how to access services to all new patients and other enquirers.
- Ensure procedures are correctly followed and completed for all registrations.
- Monitor regular non-attenders, as indicated in Practice protocols, informing the Practice Manager when services are being accessed in an in-appropriate manner
- Receive monies associated with private medical reports / forms.
- Ensure that reception / waiting room are made and kept safe for all visitors and colleagues.
Person Specification
Experience
Essential
- An understanding, acceptance and adherence to the strict rules of confidentiality within the medical professions.
- Excellent communication skills.
- Resourcefulness, common sense and the ability to use own initiative in order to respond to requests from doctors, other staff and patients.
- The ability to work effectively both within a team and in isolation.
- To promote and encourage good working relationships with all members of the Primary Health Care Team.
Person Specification
Experience
Essential
- An understanding, acceptance and adherence to the strict rules of confidentiality within the medical professions.
- Excellent communication skills.
- Resourcefulness, common sense and the ability to use own initiative in order to respond to requests from doctors, other staff and patients.
- The ability to work effectively both within a team and in isolation.
- To promote and encourage good working relationships with all members of the Primary Health Care Team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
