Prestbury Medical Practice

Senior Receptionist

Information:

This job is now closed

Job summary

A busy role within a practice based in Bushbury, Wolverhampton serving 14500 patients. The position is for 25 hours per week, Monday to Friday covering 08.00-6.30 pm, with participation in the rota for a Saturday between 09.00-13.00. Salary is negotiable. Previous experience in a GP practice or health care setting is preferable, however team leading is essential as is the ability to organise and prioritise daily workloads.

Main duties of the job

Managing a team of 14 reception staff alongside providing a reception service to patients

Supporting/organising clinical and reception rota

Administrative duties

About us

Prestbury Medical Practice is based in Bushbury, Wolverhampton. The practice relocated to purpose-built premises in July 2023. We have 6 GP Partners with 4 salaried GP's and a team of clinical and administrative teams. We are part of Wolverhampton North Network and are one of 7 practices within the network.

We offer 5 weeks annual leave, Bank Holidays (pro-rata), free on site parking, uniform and NHS Pension.

Details

Date posted

20 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1181-25-0000

Job locations

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA


Job description

Job responsibilities

Rota

Organise clinical rotas and co-ordinate leave requests

Update appointments system for leave/duty changes

Set up and maintain computerised appointment system for all services

Arrange locum cover, where needed

Complete staff rotas, including weekend cover

Liaise with management team concerning staffing and organisation of work

Attend Partners meetings as necessary.

Patient services

  • Participate in the reception rota, including weekend cover
  • Oversee the appointment system for the practice
  • Administration of patient prescriptions (manually and computerised).
  • Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice.
  • Deal with telephone enquiries from patients and general public

Manage phone system and issues

Staff

Support staff induction, training, appraisals and ongoing review

Monitor staff attendance and leave requests

Ensure practice policies are followed and maintain administrative records

Liaise with other members of the primary health care team, including external teams

Ensure fire safety/alarm protocols are adhered to

Ensure staff are appropriately trained, supervised and are aware of practice protocols

Administration

Responsible for administration and maintenance of petty cash

Administer patient cash payments for services provided

Information

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures

Assist with production and upkeep of Practice Procedures documents

Manage paperwork systems including post, internal and external

Have a working knowledge of all software and hardware

A detailed job description is available from Natalie Bettles at natalie.bettles@nhs.net. Interviews are being held on Thursday 13th February 2025.

Job description

Job responsibilities

Rota

Organise clinical rotas and co-ordinate leave requests

Update appointments system for leave/duty changes

Set up and maintain computerised appointment system for all services

Arrange locum cover, where needed

Complete staff rotas, including weekend cover

Liaise with management team concerning staffing and organisation of work

Attend Partners meetings as necessary.

Patient services

  • Participate in the reception rota, including weekend cover
  • Oversee the appointment system for the practice
  • Administration of patient prescriptions (manually and computerised).
  • Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice.
  • Deal with telephone enquiries from patients and general public

Manage phone system and issues

Staff

Support staff induction, training, appraisals and ongoing review

Monitor staff attendance and leave requests

Ensure practice policies are followed and maintain administrative records

Liaise with other members of the primary health care team, including external teams

Ensure fire safety/alarm protocols are adhered to

Ensure staff are appropriately trained, supervised and are aware of practice protocols

Administration

Responsible for administration and maintenance of petty cash

Administer patient cash payments for services provided

Information

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures

Assist with production and upkeep of Practice Procedures documents

Manage paperwork systems including post, internal and external

Have a working knowledge of all software and hardware

A detailed job description is available from Natalie Bettles at natalie.bettles@nhs.net. Interviews are being held on Thursday 13th February 2025.

Person Specification

Qualifications

Essential

  • Supervisory/Team leading experience.

Desirable

  • GCSE qualification in English and Maths
  • Previous experience in health care setting or GP practice
  • Previous customer service/reception experience
Person Specification

Qualifications

Essential

  • Supervisory/Team leading experience.

Desirable

  • GCSE qualification in English and Maths
  • Previous experience in health care setting or GP practice
  • Previous customer service/reception experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prestbury Medical Practice

Address

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA


Employer's website

https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Prestbury Medical Practice

Address

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA


Employer's website

https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Natalie Bettles

natalie.bettles@nhs.net

Details

Date posted

20 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1181-25-0000

Job locations

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA


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