Receptionist

Prestbury Medical Practice

This job is now closed

Job summary

A fabulous opportunity as arisen in Prestbury Medical Practice for someone to join our team.

The position is for a Receptionist, we have 3 part time positions (21 and 25 x2 hours per week) on a 6-month fixed term contract, the working pattern will be over 5 days per week with a combination of starting at 8.00 a.m. and finishing at 6.30 p.m. within the Reception rota. In addition to this there will be a requirement to work on a rota basis on a Saturday morning 08.45 am to 13.15 pm.

This is a busy role within our Practice and we are building on our commitment in delivering a high-quality service to our patients. The work requires accurate and precise processing skills, and someone who is hard working, able to work both independently and within a team.

The post is subject to a Disclosure Barring Service check.

Main duties of the job

This is a busy role, with varied duties including front of house, administrative and telephone duties.

Ideally, you will have previous experience of a busy front of house reception area, and have experience in customer service within a General Practice environment.

You will need to deal with people at all levels in a calm and courteous manner, even when under pressure, be computer literate and ideally have experience of clinical systems. You need to be able to deliver quality administrative service in an organised and professional way.

It is essential that you will be flexible and adaptable to a changing and busy environment. The reception rota shift will include a mix of early starts at 8.00 a.m. with some late finishes at 6.30 p.m. You will be expected to cover for annual leave/sickness purposes and this could be at short notice.

You should be able to receive, assist and direct patients in accessing the appropriate services or healthcare in a professional, courteous efficient and effective way.

About us

We are a professional and friendly GP Practice looking after around 14,000 patients based in the Wednesfield/Bushbury area. The practice has recently relocated to a purpose built medical centre.

Benefits:

NHS Pension

Free Car Parking

Provide a staff uniform

5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

Training and development for staff

Closing date for applications will be midnight on Wednesday 13 September 2023. If you are successful for an interview, the interviews will take place on the afternoon of 29 September 2023 and all day on the 02 October 2023, please make yourself available.

Date posted

01 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A1181-23-0005

Job locations

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Be able to sign post / navigate patients to other services if required.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.

Ensure all clinics have all required patient documents available for appointments.

Advise patients of relevant charges if applicable for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Book extended services for patients within the Service Hub i.e. COVID appointments.

Patient notes and correspondence:

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

Make sure the kitchen and waiting rooms are always kept tidy and serve refreshments as and when required in turn with other members of staff.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure that all new patients’ documents are registered onto the computer system accurately.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

To demonstrate and provide evidence of the Practice Values, these are:

- Provide a professional service

- Working together as one

- Respect for each other

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

To ensure the safety and security of patient records or data by storing them in a lockable cabinet or cupboard when no longer required or at the end of your working day.