Job summary
If you get a buzz from talking with people, understanding their situation and helping them get the support they need, then this is the role for you.
Our reception team are the first people to meet patients and visitors to the practice. The world of the NHS and general practice has changed so much in recent times and the reception team has the skills and knowledge to guide patients to the right appointment with the right person at the right time. They also work alongside our GPs in our Hub, triaging the daily demand for appointments.
The Reception team support our patients to help them understand how to request prescriptions, learn to work with apps and digital access and how to find the right services when they need them. They offer support when patients may be worried or anxious and always try their hardest to find the best option available.
Please note: Previous applicants need not apply.
Main duties of the job
Key skills needed for this role
- Effective communication - Able to communicate effectively and empathetically with a diverse patient population
- Computer literacy - Able to work with computer systems and extract the relevant information
- Organisation - Able to organise, schedule and allocate work to meet deadlines
- Teamwork and interpersonal skills- Able to integrate into a multi-disciplinary team
- Problem solving - Able to solve problems using own initiative
- Diligence - Able to remain focused, identify errors and correct them
- Completer / Finisher - Able to get the job done
- Able to work independently
The successful candidate(s) must be able to work on at least either a Monday or a Friday as part of their contracted shift pattern.
About us
We are looking for staff to join our well-established Reception team. There is a mix of long-serving staff and newer colleagues who together offer lots of experience and enthusiasm. They have a strong team identity and really support each other through out the working week. They are led by a Reception Supervisor and our Pateint Services Manager.
We are a thriving practice with 14,000+ patients. You will be supported by a fantastic team including an experienced practice manager, operations manager, a patient services manager, 5 partners, 5 salaried and 1 retainer GPs, a strong and skilled nursing team, pharmacy team and mental health team and experienced frontline administrative staff.
Job description
Job responsibilities
Successful candidates will meet patients at the Reception front desk or over the telephone and will deal with whatever their needs may be - whether that it finding the right appointment, resolving a medication query or helping to find other services or support.
There is also an element of administrative work as the team follow up test results or support clinicians with tasks through out the day. The reception team also works in our Appointment Hub, supporting the triage of requests for GP appointments. Our Reception team also process all requests for repeat prescriptions each day.
Experience of working with patients and with SystmOne (clinical system) would be an advantage but is not essential. If you have experience working with the public and operating information systems, this experience is valuable and we would encourage you to apply.
We are fairly flexible with regards to hours and welcome applications from those looking for both full-time and part-time hours. We will work with the best candidate(s) to agree the right working patterns but we do require either Monday or Friday to be part of the regular week along with a usual start time of 8:00am.
We welcome anyone wanting an informal conversation or visit to explore this opportunity before committing to an application.
Job description
Job responsibilities
Successful candidates will meet patients at the Reception front desk or over the telephone and will deal with whatever their needs may be - whether that it finding the right appointment, resolving a medication query or helping to find other services or support.
There is also an element of administrative work as the team follow up test results or support clinicians with tasks through out the day. The reception team also works in our Appointment Hub, supporting the triage of requests for GP appointments. Our Reception team also process all requests for repeat prescriptions each day.
Experience of working with patients and with SystmOne (clinical system) would be an advantage but is not essential. If you have experience working with the public and operating information systems, this experience is valuable and we would encourage you to apply.
We are fairly flexible with regards to hours and welcome applications from those looking for both full-time and part-time hours. We will work with the best candidate(s) to agree the right working patterns but we do require either Monday or Friday to be part of the regular week along with a usual start time of 8:00am.
We welcome anyone wanting an informal conversation or visit to explore this opportunity before committing to an application.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Previous experience in General Practice Admin
Experience
Essential
- Key skills needed for this role:
- Experience working in a customer service role.
- Effective communication - Able to communicate effectively with a diverse patient population
- Empathy & understanding - Able to appreciate how people are feeling and respond appropriately.
- Computer literacy - Able to work with computer systems and extract the relevant information
- Organisation - Able to organise, schedule and allocate work to meet deadlines
- Teamwork and interpersonal skills - Able to integrate into a multi-disciplinary team
- Problem solving - Able to solve problems using own initiative
- Diligence - Able to remain focused, identify errors and correct them
- Completer / Finisher - Able to get the job done
Desirable
- Experience of working in health or social care may be beneficial but we focus on recruitment for customer service skills rather than sector experience.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Previous experience in General Practice Admin
Experience
Essential
- Key skills needed for this role:
- Experience working in a customer service role.
- Effective communication - Able to communicate effectively with a diverse patient population
- Empathy & understanding - Able to appreciate how people are feeling and respond appropriately.
- Computer literacy - Able to work with computer systems and extract the relevant information
- Organisation - Able to organise, schedule and allocate work to meet deadlines
- Teamwork and interpersonal skills - Able to integrate into a multi-disciplinary team
- Problem solving - Able to solve problems using own initiative
- Diligence - Able to remain focused, identify errors and correct them
- Completer / Finisher - Able to get the job done
Desirable
- Experience of working in health or social care may be beneficial but we focus on recruitment for customer service skills rather than sector experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
