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The Village Practice

Patient Services Advisor

The closing date is 26 May 2025

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Job summary

The Village Practice, Thornton-Cleveleys are looking for a Patient Service Advisor. This is a permanent role.

The post holder will help to ensure that the reception area of the Practice runs smoothly and provide a high level of service to patients, doctors, nurses and other members of the Practice team. They will greet patients and visitors in an efficient and courteous manner and provide an effective and polite telephone enquiry service.

Main duties of the job

We are a busy practice therefore require someone who can work well under pressure. The ideal candidate will have excellent customer skills, be computer literate and flexible.

Situated in the village of Thornton-Cleveleys, five miles to the north of Blackpool, The Village Practice is a patient centred two partner teaching and research practice. The multi-disciplinary team is made up of Partners, Locum and salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Nursing Associates and Health Care Assistants who are supported by administrative support. The Practices list size is 8,700.

We are a teaching practice and as such have regular turnover of medical students, junior doctors and GP registrars.

The Practice will request a DBS (CRB) for this role as it involves regulated activities. The Practice is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

About us

For more information about the post, please contact our Operations Manager, Dan Pocock

***Applications will be reviewed as they are received. Candidates are advised to apply as soon as possible***

The Practice obtains a high QOF achievement and a GOOD CQC status. Please visit our website www.villagepracticethornton.nhs.uk/ for further information.

Details

Date posted

09 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1163-24-0001

Job locations

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ


Job description

Job responsibilities

Please see the attached job description and person specification for a more details overview of the role and responsibilities.

Job description

Job responsibilities

Please see the attached job description and person specification for a more details overview of the role and responsibilities.

Person Specification

Experience

Essential

  • Customer/patient care skills and have worked in a customer/patient facing environment

Desirable

  • Experience of working with clinical systems

Skills & Competencies

Essential

  • Demonstrable good written and verbal communication skills Ability to compile and analyse statistical information Ability to remain calm when dealing with difficult or distressed people Understanding of the needs for confidentiality and compliance with service regimes Competence in Microsoft Office packages (Outlook, Word, Excel)

Qualifications

Essential

  • GCE/GCSE/NVQ level 2 or equivalent
Person Specification

Experience

Essential

  • Customer/patient care skills and have worked in a customer/patient facing environment

Desirable

  • Experience of working with clinical systems

Skills & Competencies

Essential

  • Demonstrable good written and verbal communication skills Ability to compile and analyse statistical information Ability to remain calm when dealing with difficult or distressed people Understanding of the needs for confidentiality and compliance with service regimes Competence in Microsoft Office packages (Outlook, Word, Excel)

Qualifications

Essential

  • GCE/GCSE/NVQ level 2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Village Practice

Address

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ


Employer's website

https://www.villagepracticethornton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Village Practice

Address

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ


Employer's website

https://www.villagepracticethornton.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Dan Pocock

daniel.pocock@nhs.net

01253204333

Details

Date posted

09 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1163-24-0001

Job locations

Church Road

Thornton-cleveleys

Lancashire

FY5 2TZ


Supporting documents

Privacy notice

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