Job responsibilities
Job Summary
To support the
practice nursing and administrative teams in the delivery of clinical and
administrative services, working as part of the practice multi-disciplinary
team, delivering care within their scope of practice to the entitled patient
population.
The
Healthcare Assistant will deliver and assist clinical staff in the provision of
treatment, preventative care, health promotion and patient education while also
supporting the administrative team on an as-required basis.
Working
under the direct supervision of the Senior Practice Nurses and strictly in
accordance with specific practice guidelines and protocols, the Healthcare
Assistant will assist the practice clinical team in the provision and delivery
of prescribed programmes of patient care.
Duties and
Responsibilities
BP
checks
Urinalysis
Phlebotomy
Chaperoning
duties
Processing
and management of laboratory samples requested by GPs/Nurses
Cleaning
and maintenance of surgical equipment
Vaccine/cold
chain storage, monitoring and recording
Surgical
equipment and vaccine re-stocking and stock rotation
Clearing
and re-stocking consulting rooms
Assisting
in the assessment and surveillance of patients health and well-being
Helping
to raise awareness of health and well-being and how it can be promoted
Assisting
with the collection and collation of data on needs related to health and
well-being
Helping
with the management of both clinical and confidential waste within the practice
The
post requires home visits for phlebotomy and BP on occasion, and movement
between our three sites, therefore own transport will be required.
Participate
in practice audit as directed by the audit lead
Participate
in local initiatives to enhance service delivery and patient care.
Confidentiality
In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health
& Safety
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, to include:
Using personal security systems within the workplace according
to practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality
and Diversity
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional
Development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality
The
post-holder will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
Communication
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Contribution
to the Implementation of Services
The
post-holder will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Participate
in audit where appropriate.
Safeguarding
All staff have a responsibility to:
Know
how to act should they recognise potential indicators of abuse or neglect
Understand
the organisations and local safeguarding policies and procedures
Partake
in meetings and case conferences when requested regarding safeguarding matters
Attend
and/or complete regular training commensurate with their role in accordance
with their individual terms of reference and practice policy