Job summary
Salford Medical Centre is a GP practice with over 12,000 patients. We are the fastest growing practice in Salford taking on average 200-300 registrations per month. We also have a branch practice: The Quays Practice which currently operates out of Ordsall Health Centre (M5 3PH)
We are looking to recruit an additional full time Receptionist / Administrator to work within our Reception & Administration team.
The right candidate will be a hard working & organised team player. We are looking for someone who is flexible and eager to learn new skills. Excellent communication skills (verbal & written) are essential and a good understanding of IT is desirable. Previous experience working in a GP practice or in a similar role would be an advantage however full training is provided in-house so inexperienced candidates should not be discouraged.
What the practice requires:
- You must be able to work between the hours of 8am - 6:30pm
- You must be able to work at BOTH sites.
- We require flexibility to cover sickness / annual leave (sometimes at short notice)
What we offer:
- Competitive salary based on experience
- NHS Pension
- 5 weeks annual leave in addition to 8 bank holidays (pro-rata)
- A friendly & welcoming team
- Supportive Management
- Uniform provided
- Extensive training in all aspects of the role.
Main duties of the job
The main duties of the Receptionist / Administrator role are:
- Answering & making calls to patients, relatives & other health care workers
- Appointment management
- New patient registrations
- Prescriptions
- Meeting & greeting patients
- Actioning tasks from the clinicians.
- Actioning referrals
- Actioning emails
- Patient recall management
The right candidate will have excellent skills in:
- Communication
- Time management
- Prioritisation
- Organisation
- Multitasking
- Problem solving
The right candidate will also be someone who is smart, calm, polite & confidant in their interactions with our patients & the wider team.
About us
Salford Medical Centre is one of 10 practices that make up the Salford South East Primary Care Network.We are a long standing high achieving practice and at our last assessment were rated as Good by the CQC.
We work using the EMIS clinical system as well as using Footfall, Docman10, Vision 360, Ardens, Accurx, iPlato, Outlook.
Our practice has seen a lot of change in the last 2 years due to the opening of our branch site. We have grown from being under 4000 patients to 12,000 patients. The patient demographic at each of our sites is very different which provides variety in speaking to people from all walks of life as well as a different working environment and with different members of the team.
Due to our practice expending our clinical & administration teams have grown and diversified.Our team is a mix of ages and backgrounds giving a wealth of knowledge & support for any new starters.
Our clinical, nursing & administrative teams all work harmoniously together as they are allpatient focused and driven towards providing the best care for our patients. We also continuously review our systems & processes in order to better meet our patients needs.
Job description
Job responsibilities
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Process
incoming and outgoing mail
f.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
g.
Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
h.
Process
calling letters are requested
i.
Process
all DNA letters in accordance with current policy
j.
Read
code data on EMIS
k.
Photocopy
documentation as required
l.
File
and store records as required
m.
Data
entry of new and temporary registrations and relevant patient information as
required
n.
Input
data into the patients healthcare records as necessary
o.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
p.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
q.
Carry
out system searches as requested
r.
Maintain
a clean, tidy, effective working area at all times
s.
Monitor
and maintain the reception area and notice boards
t.
Support
all clinical staff with general tasks as requested
u.
Management
of repeat prescriptions, ensuring they are processed accurately and efficiently
Job description
Job responsibilities
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Process
incoming and outgoing mail
f.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
g.
Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
h.
Process
calling letters are requested
i.
Process
all DNA letters in accordance with current policy
j.
Read
code data on EMIS
k.
Photocopy
documentation as required
l.
File
and store records as required
m.
Data
entry of new and temporary registrations and relevant patient information as
required
n.
Input
data into the patients healthcare records as necessary
o.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
p.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
q.
Carry
out system searches as requested
r.
Maintain
a clean, tidy, effective working area at all times
s.
Monitor
and maintain the reception area and notice boards
t.
Support
all clinical staff with general tasks as requested
u.
Management
of repeat prescriptions, ensuring they are processed accurately and efficiently
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Good interpersonal skills
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities & other requirements
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Good interpersonal skills
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities & other requirements
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
