Go back
Salford Medical Centre

GP Receptionist

Information:

This job is now closed

Job summary

**1 position available - 20 hours per week**

**Initially 12 month contract with a view to be permanent after 12 months**

Salford Medical Centre is a GP practice with over 12,000 patients. We are the fastest growing practice in Salford taking on average 200-300 registrations per month. We also have a branch practice: The Quays Practice which currently operates out of Ordsall Health Centre.

We are looking to recruit 2 part time Receptionists to work within our Reception & Administration team. These are front of house roles where you will be part of the team who meets & greets our patients on a daily basis.

The right candidate will be a hard working & organised team player. We are looking for someone who is flexible and eager to learn new skills. Excellent communication skills (verbal & written) are essential and a good understanding of IT is desirable. Previous experience working in a GP practice or in a similar role would be an advantage however full training is provided in-house so inexperienced candidates should not be discouraged.

What the practice requires:

  • You must be able to work between the hours of 8am - 6:30pm
  • You must be able to work at BOTH sites.
  • We require flexibility to cover sickness / annual leave (sometimes at short notice)

What we offer:

  • Competitive salary based on experience
  • NHS Pension
  • 5 weeks annual leave in addition to 8 bank holidays (pro-rata)
  • A friendly & welcoming team
  • Supportive Management
  • Uniform provided
  • Extensive training in all aspects of the role.

Main duties of the job

As these are front of house roles the main duties include:

  • Answering & making calls to patients, relatives & other health care workers
  • Appointment management
  • New patient registrations
  • Prescriptions
  • Meeting & greeting patients
  • Actioning tasks from the clinicians.

The right candidate will have excellent skills in:

  1. Communication
  2. Time management
  3. Prioritisation
  4. Organisation
  5. Multitasking
  6. Problem solving

The right candidate will also be someone who is smart, calm, polite & confidant in their interactions with our patients & the wider team.

About us

Salford Medical Centre is one of 10 practices that make up the Salford South East Primary Care Network.We are a long standing high achieving practice and at our last assessment were rated as Good by the CQC.

We work using the EMIS clinical system as well as using Footfall, Docman10, Vision 360, Ardens, Accurx, iPlato, Outlook.

Our practice has seen a lot of change in the last 2 years due to the opening of our branch site. We have grown from being under 4000 patients to 12,000 patients. The patient demographic at each of our sites is very different which provides variety in speaking to people from all walks of life as well as a different working environment and with different members of the team.

Due to our practice expending our clinical & administration teams have grown and diversified.Our team is a mix of ages and backgrounds giving a wealth of knowledge & support for any new starters.

Our clinical, nursing & administrative teams all work harmoniously together as they are allpatient focused and driven towards providing the best care for our patients. We also continuously review our systems & processes in order to better meet our patients needs.

Details

Date posted

19 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A1154-23-0007

Job locations

194-198 Langworthy Road

Salford

Greater Manchester

M6 5PP


The Quays Medical Practice

1st Floor Ordsall H/C

Salford

M5 3PH


Job description

Job responsibilities

  1. a. Maintaining and monitoring the practice appointment system

    b. Process personal, telephone and e-requests for appointments

    c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

    d. Signpost patients to the correct service

    e. Initiating contact with and responding to, requests from patients, team members and external agencies

    f. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

    g. Action emails sent to the practice generic email account

    h. Photocopy documentation as required

    i. Data entry of new and temporary registrations and relevant patient information as required

    j. Input data into the patients healthcare records as necessary

    k. Manage all queries as necessary in an efficient manner

    l. Maintain a clean, tidy, effective working area at all times

    m. Monitor and maintain the reception area and notice boards

    n. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

  1. a. Maintaining and monitoring the practice appointment system

    b. Process personal, telephone and e-requests for appointments

    c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

    d. Signpost patients to the correct service

    e. Initiating contact with and responding to, requests from patients, team members and external agencies

    f. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

    g. Action emails sent to the practice generic email account

    h. Photocopy documentation as required

    i. Data entry of new and temporary registrations and relevant patient information as required

    j. Input data into the patients healthcare records as necessary

    k. Manage all queries as necessary in an efficient manner

    l. Maintain a clean, tidy, effective working area at all times

    m. Monitor and maintain the reception area and notice boards

    n. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Good interpersonal skills
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills

Personal Qualities & other requirements

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Good interpersonal skills
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills

Personal Qualities & other requirements

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salford Medical Centre

Address

194-198 Langworthy Road

Salford

Greater Manchester

M6 5PP


Employer's website

http://www.salfordmedicalcentre.nhs.uk/welcome,48718.htm (Opens in a new tab)

Employer details

Employer name

Salford Medical Centre

Address

194-198 Langworthy Road

Salford

Greater Manchester

M6 5PP


Employer's website

http://www.salfordmedicalcentre.nhs.uk/welcome,48718.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Leanne Bailey

leanne.elleray@nhs.net

01617361166

Details

Date posted

19 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A1154-23-0007

Job locations

194-198 Langworthy Road

Salford

Greater Manchester

M6 5PP


The Quays Medical Practice

1st Floor Ordsall H/C

Salford

M5 3PH


Privacy notice

Salford Medical Centre's privacy notice (opens in a new tab)