Job summary
We are seeking a highly organised and
proactive Patient Coordination Administrator to support the smooth operation of
our patient services. This role focuses on managing and improving our patient
recall system, ensuring timely communication, continuity of care, and high
levels of patient engagement. The successful candidate will be a key link
between patients and the practice, helping to maintain accurate records,
optimize scheduling, and support overall patient satisfaction.
Main duties of the job
Proactively
manage the patient recall system, ensuring that patients are contacted and
scheduled for routine follow-ups, check-ups, and necessary treatments.
Maintain
accurate and up-to-date patient records, tracking recall dates, and ensuring
timely reminders are sent via phone, email, SMS, or post.
Work
closely with clinical staff to coordinate appointment availability, ensuring
efficient scheduling and minimal delays in patient care.
Monitor
recall compliance rates, identifying gaps or patterns, and taking steps to
improve attendance and patient engagement.
Develop
and implement communication strategies to encourage patients to attend
appointments and maintain ongoing care.
Provide
excellent customer service by responding to patient queries promptly and
professionally.
Generate
reports on recall system effectiveness, patient attendance, and other key
performance indicators for management review.
Support the wider administrative team with general
duties (e.g. email monitoring and call answering), and general office tasks
when required
About us
Based in Wath-Upon-Dearne, Rotherham. We
provide excellent primary care to almost 12,000 local residents from our modern
purpose built premises with 18 clinical rooms. Our practice benefits from
excellent transport links and is easily accessible from surrounding areas with
Rotherham, Barnsley, Doncaster and Sheffield all within a 30 minute commute of
the practice. Our clinical system is TPP SystmOne.
Staffing is considered our biggest asset and
we offer our staff what we believe to be an extremely competitive package in
reflection of their hard work. We believe that staff working in Primary care
should receive the same Terms and Conditions as our colleagues in Secondary
Care. As such Market Surgery is committed to following the Agenda for Change
terms and conditions. This means you will receive a market competitive salary,
annual leave entitlement, absence allowance, maternity/paternity cover and much
more.
Our belief that we offer excellence in
healthcare provision is supported through evidence based reflectors. We
consistently achieve 98%+ in our QOF, 95% positive feedback in Friends and
Family Tests, and our patient satisfaction scores are above CCG and National
averages in every respect.
Job description
Job responsibilities
Proactively
manage the patient recall system, ensuring that patients are contacted and
scheduled for routine follow-ups, check-ups, and necessary treatments.
Maintain
accurate and up-to-date patient records, tracking recall dates, and ensuring
timely reminders are sent via phone, email, SMS, or post.
Work
closely with clinical staff to coordinate appointment availability, ensuring
efficient scheduling and minimal delays in patient care.
Monitor
recall compliance rates, identifying gaps or patterns, and taking steps to
improve attendance and patient engagement.
Develop
and implement communication strategies to encourage patients to attend
appointments and maintain ongoing care.
Provide
excellent customer service by responding to patient queries promptly and
professionally.
Generate
reports on recall system effectiveness, patient attendance, and other key
performance indicators for management review.
Support the wider administrative team with general
duties (e.g. email monitoring and call answering), and general office tasks
when required
Job description
Job responsibilities
Proactively
manage the patient recall system, ensuring that patients are contacted and
scheduled for routine follow-ups, check-ups, and necessary treatments.
Maintain
accurate and up-to-date patient records, tracking recall dates, and ensuring
timely reminders are sent via phone, email, SMS, or post.
Work
closely with clinical staff to coordinate appointment availability, ensuring
efficient scheduling and minimal delays in patient care.
Monitor
recall compliance rates, identifying gaps or patterns, and taking steps to
improve attendance and patient engagement.
Develop
and implement communication strategies to encourage patients to attend
appointments and maintain ongoing care.
Provide
excellent customer service by responding to patient queries promptly and
professionally.
Generate
reports on recall system effectiveness, patient attendance, and other key
performance indicators for management review.
Support the wider administrative team with general
duties (e.g. email monitoring and call answering), and general office tasks
when required
Person Specification
Experience
Essential
- Minimum 1 year experience in General Practice or Primary Care
- Experience of SystmOne
- Experience supporting QOF delivery
- Experience of operating patient recall systems
- Experience of coding patient records
Desirable
- Involvement in audits or service development
- Experience of using Accurx
Qualifications
Desirable
- English and Maths GCSE Grade C or Above
- Medical Terminology
- Medical summarising
Knowledge and Skills
Essential
- Aware of accountability in own role and limitations in provision of services
- IT proficient (including Microsoft packages)
- Proven communication and interpersonal skills
- Self-directed
- Highly motivated
- Flexibility
- Enthusiasm
- Team player
- Organised and reliable
Desirable
- Awareness of local and national health policy
Person Specification
Experience
Essential
- Minimum 1 year experience in General Practice or Primary Care
- Experience of SystmOne
- Experience supporting QOF delivery
- Experience of operating patient recall systems
- Experience of coding patient records
Desirable
- Involvement in audits or service development
- Experience of using Accurx
Qualifications
Desirable
- English and Maths GCSE Grade C or Above
- Medical Terminology
- Medical summarising
Knowledge and Skills
Essential
- Aware of accountability in own role and limitations in provision of services
- IT proficient (including Microsoft packages)
- Proven communication and interpersonal skills
- Self-directed
- Highly motivated
- Flexibility
- Enthusiasm
- Team player
- Organised and reliable
Desirable
- Awareness of local and national health policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
