Job summary
Market Surgery is excited to be recruiting a Medical Receptionist to join our busy surgery. An opportunity has arisen to join our team of 11 medical receptionists
Market Surgery is a conveniently based location in the heart of Wath-Upon-Dearne with excellent transport links to the surrounding area including Rotherham, Doncaster, Barnsley and Sheffield
Receptionists play a fundamental role in Primary Care Services. As the first member of staff that a patient will encounter their journey of patient centred care starts with you.
27.5 hours per week over 5 days
Shift patterns are a mixture of 07:45 - 13:15 and 13:00 - 18:30
Main duties of the job
The purpose of the role is to:
Offer general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way. Navigate patients to the appropriate care service.
Undertake a variety of administrative duties to
assist in the smooth running of the Practice including the provision of
clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
About us
At Market Surgery we fundamentally believe that our staff are the most important aspect of our business. They often work in challenging situations and staff morale is of the upmost importance to ensure effective, safe, and patient centred care is offered.
As such we offer to prospective candidates an outstanding package of benefits to our staff. We offer colleagues a variety of additional benefits including:
- NHS Pension
- Generous Annual Leave entitlements
- A variety of other leave entitlements including maternity and absence.
You'll be joining a large and yet cohesive team at the Surgery which consists of 49 staff members across both clinical and administrative fields - including a reception team of 11
We also work closely with other GP practices across Rotherham, particularly with the other GP practices of Health Village Dearne Valley PCN of which we are an active member.
Job description
Job responsibilities
The duties and responsibilities to be undertaken
by members of the Practice Reception team may include any or all of the items
in the following list however duties may be varied from time to time under the
direction of the Receptionist Team Leader, dependent on current and evolving
Practice workload and staffing levels:
Opening up/locking-up of Practice
premises and maintaining security in accordance with Practice protocols
Monitor practice emails
Manage timely completion of tasks
for the attention of reception teams
Registration and deduction of
patients from the Practice Register
Maintaining and monitoring the
Practice appointments system
Processing telephone online and face
to face requests for appointments, visits and telephone consultations and patients
are directed to the appropriate healthcare professionals
Care navigation to external care
providers
Filing and retrieving paperwork
Processing repeat prescriptions in
accordance with Practice guidelines
Computer data entry/data allocation
and collation; processing and recording information in accordance with Practice
procedures
Initiating contact with and
responding to requests from patients, other team member and associated
healthcare agencies and providers
Providing clerical assistance,
including word/data processing, filing, photocopying and scanning
Keeping the reception area,
noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Promote patient uptake of online
consultation tools
Promote patient uptake of NHS App
Process receipt/delivery of patient
samples and vaccinations in line with cold chain policies
Job description
Job responsibilities
The duties and responsibilities to be undertaken
by members of the Practice Reception team may include any or all of the items
in the following list however duties may be varied from time to time under the
direction of the Receptionist Team Leader, dependent on current and evolving
Practice workload and staffing levels:
Opening up/locking-up of Practice
premises and maintaining security in accordance with Practice protocols
Monitor practice emails
Manage timely completion of tasks
for the attention of reception teams
Registration and deduction of
patients from the Practice Register
Maintaining and monitoring the
Practice appointments system
Processing telephone online and face
to face requests for appointments, visits and telephone consultations and patients
are directed to the appropriate healthcare professionals
Care navigation to external care
providers
Filing and retrieving paperwork
Processing repeat prescriptions in
accordance with Practice guidelines
Computer data entry/data allocation
and collation; processing and recording information in accordance with Practice
procedures
Initiating contact with and
responding to requests from patients, other team member and associated
healthcare agencies and providers
Providing clerical assistance,
including word/data processing, filing, photocopying and scanning
Keeping the reception area,
noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Promote patient uptake of online
consultation tools
Promote patient uptake of NHS App
Process receipt/delivery of patient
samples and vaccinations in line with cold chain policies
Person Specification
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- Customer Service or Business Administration NVQ or equivalent
Experience
Essential
- Worked in a patient/customer facing role
- Telephone customer service
- Dealing with patients who may become confrontational
- Experience of complaint handling
Desirable
- Worked in a medical environment
- Worked as a Medical Receptionist
Knowledge and Skills
Essential
- IT literate (including Microsoft packages Word and Excel)
- Articulate and excellent communication skills (verbal and written)
Desirable
- SystmOne user trained
- Understanding of general medical terminology
Personal Attributes
Essential
- Resourcefulness and use of judgement
- Maintain Confidentiality
- Polite and courteous
- Able to work at speed whilst maintaining accuracy
- Multi-tasker & Organised
- Motivated & Keen for additional responsibility
- Ability to work as part of an integrated team
- Ability to work independently without supervision
- Excellent punctuality
Person Specification
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- Customer Service or Business Administration NVQ or equivalent
Experience
Essential
- Worked in a patient/customer facing role
- Telephone customer service
- Dealing with patients who may become confrontational
- Experience of complaint handling
Desirable
- Worked in a medical environment
- Worked as a Medical Receptionist
Knowledge and Skills
Essential
- IT literate (including Microsoft packages Word and Excel)
- Articulate and excellent communication skills (verbal and written)
Desirable
- SystmOne user trained
- Understanding of general medical terminology
Personal Attributes
Essential
- Resourcefulness and use of judgement
- Maintain Confidentiality
- Polite and courteous
- Able to work at speed whilst maintaining accuracy
- Multi-tasker & Organised
- Motivated & Keen for additional responsibility
- Ability to work as part of an integrated team
- Ability to work independently without supervision
- Excellent punctuality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
