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Streets Corner Surgery

General Practice Care Coordinator

The closing date is 31 August 2025

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Job summary

Are you great at communicating, highly motivated, well organised with the ability to perform effectively under pressure? Are you able to work flexibly and multitask?

Would you like to be part of a brand new role within our practice where no two days are the same - from booking patient appointments, sending referrals, processing medical correspondence to signposting patients to appropriate services. We are looking for an experienced, dynamic team player to join our friendly practice team at Streets Corner Surgery

Main duties of the job

The Practice Care Coordinator will work collaboratively across all administrative areas within the practice. This is a varied key role to include being the first point of contact to patients and visitors. Aswell as communicating with external secondary services to process and action requests. Ensuring a professional, efficient, seamless service is provided to all our patients.

About us

Streets Corner Surgery is a busy practice with a very dedicated team of clinicians offering a range of services to our patients.

We encourage a friendly yet professional atmosphere.

We are CQC rated GOOD and strive to deliver a high standard of care to our patient population.

Details

Date posted

29 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1146-25-0002

Job locations

Lichfield Road

Walsall Wood

Walsall

WS9 9NP


Job description

Job responsibilities

Job responsibilities

The following are the core responsibilities of the Practice Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Responsibility of opening/closing the practice and turning off/on security alarms to ensure the practice is ready to welcome patients and safely secure at night

Using Word, Excel, Outlook and Emis Web to facilitate the smooth operation of the practice through efficient and effective administrative support

Monitoring multiple email inboxes and postal mail to ensure appropriate action taken for incoming correspondence

Checking for new patient registration forms, change of contact details and complaints

Registering of new and temporary patients

Granting online access to patients, maintaining good working knowledge of the NHS app, Emis Web and digital procedures including electronic record access and third-party consent whilst ensuring GDPR guidance is followed

Booking appointments and dealing with queries from patients, secondary care services and external organisations

Signposting patients to services where appropriate

Processing referrals and checking the eRS worklist data

Logging and dealing with requests for reports, letters and copies of medical records from patients and external organisations

Taking payments for private letters, reports and medicals

Ensuring mandatory training is competed in a timely manner

Liaising with local pharmacies

Job description

Job responsibilities

Job responsibilities

The following are the core responsibilities of the Practice Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Responsibility of opening/closing the practice and turning off/on security alarms to ensure the practice is ready to welcome patients and safely secure at night

Using Word, Excel, Outlook and Emis Web to facilitate the smooth operation of the practice through efficient and effective administrative support

Monitoring multiple email inboxes and postal mail to ensure appropriate action taken for incoming correspondence

Checking for new patient registration forms, change of contact details and complaints

Registering of new and temporary patients

Granting online access to patients, maintaining good working knowledge of the NHS app, Emis Web and digital procedures including electronic record access and third-party consent whilst ensuring GDPR guidance is followed

Booking appointments and dealing with queries from patients, secondary care services and external organisations

Signposting patients to services where appropriate

Processing referrals and checking the eRS worklist data

Logging and dealing with requests for reports, letters and copies of medical records from patients and external organisations

Taking payments for private letters, reports and medicals

Ensuring mandatory training is competed in a timely manner

Liaising with local pharmacies

Person Specification

Qualifications

Essential

  • Excellent communication skills
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability

Desirable

  • Experience of working within General Practice
  • Experience of working with Emis Web
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
Person Specification

Qualifications

Essential

  • Excellent communication skills
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability

Desirable

  • Experience of working within General Practice
  • Experience of working with Emis Web
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Streets Corner Surgery

Address

Lichfield Road

Walsall Wood

Walsall

WS9 9NP


Employer's website

https://www.streetscornersurgery.nhs.uk (Opens in a new tab)

Employer details

Employer name

Streets Corner Surgery

Address

Lichfield Road

Walsall Wood

Walsall

WS9 9NP


Employer's website

https://www.streetscornersurgery.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sara Williams

sara.williams15@nhs.net

01543377285

Details

Date posted

29 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1146-25-0002

Job locations

Lichfield Road

Walsall Wood

Walsall

WS9 9NP


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