Job summary
Streets Corner Surgery are looking to recruit a Receptionist/Administrator to join our friendly team.
The post holder will be expected to provide an efficient reception service to our patients whilst also providing clerical duties at the request of clinical and managerial staff.
The post is for part time hours on Wednesday's and Fridays 1.30pm - 6.30pm and the successful applicant must be flexible and available to work more hours when required to cover sickness and annual leave.
Main duties of the job
The ability to multi-task is essential on any reception and the successful applicant will ideally have previous experience of working within General practice.
The successful applicant must also have excellent communication skills, including a good telephone manner. To deal with enquiries in a helpful and respectful manner and maintaining confidentiality at all times.
Good level of I.T skills and knowledge (experience of Emis Web preferred but not mandatory).
Ability to work as both part of a team and independently.
Booking, cancelling and amending patient appointments and dealing with patients on the reception desk face to face.
Effectively signpost patients to services appropriate for their needs
About us
Streets Corner Surgery is a busy practice with a very dedicated team of clinicians offering a range of services to our patients.
We encourage a friendly yet professional atmosphere.
We are CQC rated GOOD and strive to deliver a high standard of care to our patient population.
Job description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk and deal with patients face to face
To maintain a good rapport / relationship between internal and external staff to the practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Liaise with Clinicians for patient queries
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning, coding and filing post into clinical documentation system.
Flexibility to cover reception and administrative tasks.
Job description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk and deal with patients face to face
To maintain a good rapport / relationship between internal and external staff to the practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Liaise with Clinicians for patient queries
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning, coding and filing post into clinical documentation system.
Flexibility to cover reception and administrative tasks.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- Experience of working with the general public
- Excellent communication skills
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- Experience of reception work
- Experience of working within General Practice
- Experience of working with Emis Web
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- Experience of working with the general public
- Excellent communication skills
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- Experience of reception work
- Experience of working within General Practice
- Experience of working with Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
