Receptionist/Administrator

Job summary

We are seeking a receptionist/administrator preferably with past general practice or NHS experience. The successful candidate will receive assist and navigate patients to accessing the appropriate service or health care professional in a courteous efficient and effective way. You will also provide assistance to the Practice Team and project a friendly and positive image to patients and other visitors either in person or via the telephone.

The weekly hours for this role are 23 hours per week:-

Monday & Tuesday 8.30amto 1.00pm

Wednesday & Thursday 1.30pm to 6.30pm

Friday 2.30pm to 6.30pm

Main duties of the job

You will be the first point of contact for patients, managing the front desk, dealing with daily queries and arranging appointments.

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Processing repeat prescriptions in accordance with practice guidelines

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Preparing notes for new patients who have joined the practice.

Act as a resource for patients seeking information on local and or health issues.

About us

We are a busy training practice with approx 10,700 patients. We have 6 GPs, 3 trainee GPs, 2 Advanced Nurse practitioners, 1 Pharmacist, 3 Practice nurses, 1 GP Assistant ,1 Health Care Assistant. All of these roles are supported by our Reception/Administration team who play a vital part in the day to day running of the practice.

The successful applicant will receive comprehensive training to help become part of an efficient, but supportive and friendly reception team and a valued member of an inclusive wider practice team where your contribution to our team monthly meetings is listened to and valued.