Job responsibilities
Job
Title: Medical Receptionist
Location: Harrogate Road or Harehills
Community Health Centre
Salary: £23,615 Pro rata
Hours per week: 18.5 Hours per week
Reports
to: Reception Supervisor
DBS
Check: Enhanced Check
Job
Summary
Receptionists are the first line of contact with our
patients. This is a varied role that
includes face to face and telephone contact with patients as well as
administrative duties. It requires a
high level of attention to detail to ensure an excellent service is provided to
both our patients and the clinical and non-clinical staff at the practice.
Duties
and responsibilities:
Maintaining and monitoring the practice appointments
system;
Processing personal and telephone requests for appointments,
visits and telephone consultations, and ensuring callers are directed to the
appropriate healthcare professional
Processing and distributing incoming (and outgoing)
mail
Dealing with enquiries via email.
Taking messages and passing on information for
clinical and non-clinical staff
Filing and retrieving paperwork, recording and
receipting of petty cash.
Processing repeat prescriptions in accordance with
practice guidelines.
Processing,
all repeat medication requests sent in by patients using the various protocols
in place.
Collecting
repeat prescription requests from post box and reception.
Liaising with patients and chemists regarding
queries and requests
Ensuring repeat medication is issued in line
with the protocols that are already in place, and ensure that
any queries raised are dealt with quickly and correctly.
Ensuring
that patient queries on medication are highlighted to the relevant GP.
Regularly
go through prescriptions not picked up and unlikely to be picked up as a
result of the timescale, to remove the details from the patient records and
then destroy the prescription.
Accurate computer data entry/data allocation and
collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests
from patients, other team member and associated healthcare agencies and
providers
Ensuring incoming colleagues are fully briefed on
any urgent or unresolved issues.
Organising appropriate patient transport such as
ambulances and taxis
Providing clerical assistance to practice staff as
required from time to time, including word/data processing, filing,
photocopying and scanning.
Keeping the reception area, noticeboards and leaflet
dispensers tidy and free from obstructions and clutter.
Opening up/locking up of practice premises and
maintaining security in accordance with practice protocols.
Maintaining a high level of confidence when dealing
with Patient information and data in line with the Practices Confidentiality
policies.
Health & safety:
Assist in promoting and maintaining your own and
others health, safety and security as defined in the practice health &
safety policy, the practice health & safety manual, and the practice
infection control policy and published procedures. This will include:
Using personal security systems within the workplace according
to practice guidelines.
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way, free from hazards.
Actively reporting health and safety hazards and infection
hazards immediately when recognised.
Keeping own work areas and general/patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum
annually);
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the
welfare of children.
Equality and diversity:
Support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
Participate in any training programmes implemented by the practice
as part of this employment, with such training to include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
Quality:
Strive to maintain quality within the practice by :
Alerting other team members to issues of quality and risk
Assessing own performance and take accountability for own actions,
either directly or under supervision
Contributing to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance the
teams performance
Working effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources.
