Reception Team Manager

Job summary

The Reception Team Manager takes responsibility for supervision, training, and line management of a large team of receptionists across 5 practices in the Petersfield, Liphook and Liss area of Hampshire.

Swan Medical Group, rated Outstanding by the Care Quality Commission Audit, is also a Primary Care Network. We deliver exceptional, integrated healthcare to the patient population in our area.

If you believe you can manage a team to an outstanding level, we would welcome an application from you.

The reception team cover front of house reception desks at all sites; the telephone hubs which are based in Petersfield and Liphook, as well as several administration tasks.

The ideal Reception Team Manager:

• A calm, personable and capable leader who acts as a Line Manager to the reception team and is one of the middle management team who support the senior management team. Together we deliver an efficient and supportive service to our patients.
• You should have a supportive, inclusive, and consultative nature with the ability to work to timescales and show resilience under pressure.
• Excellent people skills
• Professional at all time

Main duties of the job

Duties and Responsibilities include:

• Overseeing Staff induction training and their ongoing training and development.
• Conducting Staff appraisals and Performance Development Reviews.
• Develop a sound knowledge of every task within the reception teams responsibilities and be able to step in to cover during staff absences.
• Oversee rotas, annual leave and other absences and to redistribute staff to ensure all tasks are completed with sufficient flexibility in expertise. To manage staff hours within agreed budget.
• Deal with complex enquiries from patients and to ensure patient satisfaction.
• Liaise with the team, other managers and clinicians to deliver an excellent and professional service to patients, observing all policies and protocols
• To act as the point of contact for external organisation and contacts

About us

Swan Medical Group, rated Outstanding by the Care Quality Commission Audit, is also a Primary Care Network. We deliver exceptional, integrated healthcare to the patient population in our area.

Employer details

Employer name

Swan Medical Group

Address

Swan Street

Petersfield

Hampshire

GU32 3AB

Employer's website

https://www.swanmedicalgroup.co.uk/ (Opens in a new tab)

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Employer details

Employer name

Swan Medical Group

Address

Swan Street

Petersfield

Hampshire

GU32 3AB

Employer's website

https://www.swanmedicalgroup.co.uk/ (Opens in a new tab)

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