Job summary
We
are seeking an experienced and driven GP Practice Manager / Business Manager to
oversee the strategic and operational management of our busy GP surgery. This
pivotal role combines leadership, financial acumen, and business planning to
ensure the effective delivery of high-quality patient care and the smooth
running of all practice operations. The successful candidate will work closely
with the Partners, Clinical team, Administrative and Reception teams to drive performance, maintain compliance,
and lead on all aspects of business management and service improvement.
Main duties of the job
The role is responsible for ensuring the practice operates effectively, HR, finance, compliance and developing and implementing new systems, policies and processes to improve efficiency, support patient care and meet contractual and CQC compliance.
An Assistant Practice Manager, Financial administrator and Reception lead support this role.
The post holder will support, guide and develop staff and provide advice and guidance to the partners. They will also work collaboratively with neighbouring practices, PCN, and the ICB.
The successful candidatewill have excellent interpersonal skills and a positive, friendly, approachable manner. Experience of managing a business, multi-disciplinary teams, HR, compliance, business development, complaint handling and accounting are essential.
We welcome applications from candidates without primary care experience who can demonstrate that they have the skills and experience in the areas detailed within the job description.
About us
Cranleigh Gardens Medical Centre is a dynamic and supportive practice serving a diverse population of 14,100 patients. We operate from a modern, purpose-built facility that provides an excellent working environment.Our experienced team includes 4 GP partners, 4 salaried GPs, 2 Nurse Practitioners, 7 GP registrar's , Nursing team of 11, reception team of 11 and administration team of 8.
Our culture is friendly, sociable, and team-focused, with strong communication and shared values at the heart of everything we do.
We are proud of our "Good" CQC rating and consistently excellent results in both the national GP Patient Survey and staff surveys reflecting our commitment to both patient care and staff wellbeing.There are excellent transport links, and we are close to the train station and M5.
Job description
Job responsibilities
Leadership & Operations
-
Oversee the day-to-day management of the practice, ensuring the efficient and effective delivery of services.
-
Support and advise the GP partnership, providing regular updates on operational, financial, and strategic matters.
-
Lead and coordinate projects and initiatives that enhance service quality and patient experience.
-
Ensure effective communication across the practice, maintaining accurate and up-to-date information across all platforms, including the website.
-
Facilitate partners and team meetings, maintaining clear action plans and progress updates.
Human Resources & Workforce Management
-
Manage all HR processes, including recruitment, pre-employment checks, contracts, appraisals, and staff performance management.
-
Lead workforce planning to ensure an appropriate skill mix and sufficient staffing levels.
-
Support staff development through training and supervision to enable them to perform their roles effectively.
-
Ensure compliance with employment law and relevant NHS policies.
-
Promote a positive, collaborative, and inclusive working culture across the practice.
Finance & Business Management
-
Oversee all financial aspects of the practice, including forecasting, and detailed financial planning.
-
Overview & management with our existing provider of payroll and pensions processes, ensuring accuracy and timely submissions.
-
Identify and pursue opportunities to maximise income and reduce expenditure.
-
Prepare and support business cases for new services or developments.
-
Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are achieved.
Compliance & Governance
-
Ensure ongoing compliance with Care Quality Commission (CQC) standards, NHS England contractual obligations, and all relevant legislation.
-
Manage the significant event and complaints processes in line with current guidance.
-
Oversee the review and implementation of practice policies and procedures.
-
Maintain up-to-date risk assessments, health and safety measures, and the practices business continuity plan.
-
Ensure compliance with data protection and IT security requirements, including the Data Security Protection Toolkit (DSPT).
Partnerships & External Relations
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Liaise with the Primary Care Network (PCN), locality commissioners, and other external stakeholders to promote collaborative working.
-
Represent the practice at relevant meetings and contribute to wider network development.
-
Management of the Patient Participation Group (PPG) and Friends of the Practice to strengthen patient engagement.
Estates & Facilities
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Manage the maintenance of the premises, contracts, and equipment.
-
Oversee health and safety processes, ensuring the premises remain safe, compliant, and fit for purpose.
Job description
Job responsibilities
Leadership & Operations
-
Oversee the day-to-day management of the practice, ensuring the efficient and effective delivery of services.
-
Support and advise the GP partnership, providing regular updates on operational, financial, and strategic matters.
-
Lead and coordinate projects and initiatives that enhance service quality and patient experience.
-
Ensure effective communication across the practice, maintaining accurate and up-to-date information across all platforms, including the website.
-
Facilitate partners and team meetings, maintaining clear action plans and progress updates.
Human Resources & Workforce Management
-
Manage all HR processes, including recruitment, pre-employment checks, contracts, appraisals, and staff performance management.
-
Lead workforce planning to ensure an appropriate skill mix and sufficient staffing levels.
-
Support staff development through training and supervision to enable them to perform their roles effectively.
-
Ensure compliance with employment law and relevant NHS policies.
-
Promote a positive, collaborative, and inclusive working culture across the practice.
Finance & Business Management
-
Oversee all financial aspects of the practice, including forecasting, and detailed financial planning.
-
Overview & management with our existing provider of payroll and pensions processes, ensuring accuracy and timely submissions.
-
Identify and pursue opportunities to maximise income and reduce expenditure.
-
Prepare and support business cases for new services or developments.
-
Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are achieved.
Compliance & Governance
-
Ensure ongoing compliance with Care Quality Commission (CQC) standards, NHS England contractual obligations, and all relevant legislation.
-
Manage the significant event and complaints processes in line with current guidance.
-
Oversee the review and implementation of practice policies and procedures.
-
Maintain up-to-date risk assessments, health and safety measures, and the practices business continuity plan.
-
Ensure compliance with data protection and IT security requirements, including the Data Security Protection Toolkit (DSPT).
Partnerships & External Relations
-
Liaise with the Primary Care Network (PCN), locality commissioners, and other external stakeholders to promote collaborative working.
-
Represent the practice at relevant meetings and contribute to wider network development.
-
Management of the Patient Participation Group (PPG) and Friends of the Practice to strengthen patient engagement.
Estates & Facilities
-
Manage the maintenance of the premises, contracts, and equipment.
-
Oversee health and safety processes, ensuring the premises remain safe, compliant, and fit for purpose.
Person Specification
Qualifications
Essential
- Good standard of education, with literacy and numeracy skills sufficient to manage the financial, administrative, and HR functions of a small to medium-sized business.
- Educated to A level standard (or equivalent), including GCSE (or equivalent) passes in English and Mathematics at grade C/4 or above.
- Proficient in IT, including Microsoft Office applications and practice management systems
- Strong written and verbal communication skills, with the ability to produce accurate reports, financial summaries, and correspondence.
- Demonstrable experience of managing budgets, financial planning, or bookkeeping.
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams.
- Experience of managing staff,performance management including appraisals, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of HR processes, workforce planning and development.
- Experience of accounting procedures, budgeting and forecasting.
- Experience of complaints management.
- Experience of Performance Dashboard.
- Relevant experience in premises management, including health and safety compliance and risk assessment processes.
Desirable
- Experience in the use of Quickbooks.
- Demonstrated ability to analyse financial data and use this to support strategic decision-making and cost-efficiency.
- Previous involvement in CQC compliance or similar regulatory processes.
Person Specification
Qualifications
Essential
- Good standard of education, with literacy and numeracy skills sufficient to manage the financial, administrative, and HR functions of a small to medium-sized business.
- Educated to A level standard (or equivalent), including GCSE (or equivalent) passes in English and Mathematics at grade C/4 or above.
- Proficient in IT, including Microsoft Office applications and practice management systems
- Strong written and verbal communication skills, with the ability to produce accurate reports, financial summaries, and correspondence.
- Demonstrable experience of managing budgets, financial planning, or bookkeeping.
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams.
- Experience of managing staff,performance management including appraisals, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of HR processes, workforce planning and development.
- Experience of accounting procedures, budgeting and forecasting.
- Experience of complaints management.
- Experience of Performance Dashboard.
- Relevant experience in premises management, including health and safety compliance and risk assessment processes.
Desirable
- Experience in the use of Quickbooks.
- Demonstrated ability to analyse financial data and use this to support strategic decision-making and cost-efficiency.
- Previous involvement in CQC compliance or similar regulatory processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
