Job summary
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
Extract & return patient notes when required i.e. put your own notes away
General Filing
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Open the building at the start of a working day.
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Faxing and copying as required
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of patient care advisor.
Main duties of the job
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
Extract & return patient notes when required i.e. put your own notes away
General Filing
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Open the building at the start of a working day.
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Faxing and copying as required
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of patient care advisor.
About us
Castlecroft Medical Practice is situated in Wolverhampton and serves upwards of thirteen thousand patients.
Job description
Job responsibilities
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
Extract & return patient notes when required i.e. put your own notes away
General Filing
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Open the building at the start of a working day.
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Faxing and copying as required
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of patient care advisor.
Job description
Job responsibilities
To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To deal with patients requests through to completion
Make appointments for patients, doctors, nurses and other members of the primary health care team
Reception support front desk
Extract & return patient notes when required i.e. put your own notes away
General Filing
General Administration, including entering and maintaining appropriate information on patient records
Process Internal Tasks
Register new patients on the computer system
Processing of internal post
Scanning & processing documents
Clinical coding of patient information
Understand and use the practice email, notification and intranet system
To cover repeat prescription system when necessary
Open the building at the start of a working day.
Closing and securing of the building at the end of the working day
Comply with all in-house and statutory Fire and Health & Safety policies
Attend practice meetings
Faxing and copying as required
Attend training courses in-house and externally to develop expertise and further knowledge
When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity
Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of patient care advisor.
Person Specification
Experience
Essential
- Excellent communication skills both written and verbal
- Ability to deal effectively with telephone calls
- Understand the necessity for confidentiality
- Understand the role of teamwork in providing a quality service
- Understand the need for accuracy when dealing with patient records, both electronic and paper based
- Organisational skills
- Good time management and ability to prioritise workload
- Ability to use initiative: can work alone and within a team
- Problem solving abilities
- Effective team worker
- Motivated and enthusiastic
- Commitment to ongoing development
- Availability to provide cover during periods of sickness and holidays
- Flexibility: adaptable to the changing needs of the role and practice
- Understanding of own behavior and how this impacts on colleagues, patients and visitors
Person Specification
Experience
Essential
- Excellent communication skills both written and verbal
- Ability to deal effectively with telephone calls
- Understand the necessity for confidentiality
- Understand the role of teamwork in providing a quality service
- Understand the need for accuracy when dealing with patient records, both electronic and paper based
- Organisational skills
- Good time management and ability to prioritise workload
- Ability to use initiative: can work alone and within a team
- Problem solving abilities
- Effective team worker
- Motivated and enthusiastic
- Commitment to ongoing development
- Availability to provide cover during periods of sickness and holidays
- Flexibility: adaptable to the changing needs of the role and practice
- Understanding of own behavior and how this impacts on colleagues, patients and visitors
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
