Job responsibilities
Job responsibilities
Job Purpose
The PCN Manager role exists to support the delivery
of the Primary Care Network agenda and play a pivotal role in the delivery of high-quality
primary health care within the South Cotswold Network. The PCN Manager is
integral working alongside the Clinical Director and the PCN Board members.
Coordinating the successful achievement of all
governance requirements, the PCN Manager will work with the PCN to translate
national and local policy into meaningful changes, and will support practices
to achieve improved outcomes for the local population.
Travel between Network Practices and to other
venues for meetings and work will be required from time to time.
This job description is an outline of key tasks,
responsibilities and outcomes required of the role. However, the remit of this
role is broad and evolving and the job holder will carry out any other duties
as may reasonably be required by the PCN Clinical Director. The following areas
of responsibility are an indication of the role but could be subject to change
as the primary care network model evolves locally and nationally.
Primary Duties and Areas of Responsibility
Organisational:
Support the PCN Director to ensure the smooth
running of the PCN.
Act as a first point of contact for incoming
information and queries related to the PCN.
Co-ordinate the delivery of enhanced services and
other service submissions on behalf of the PCN.
Co-ordinate other PCN projects including the local
Covid Vaccination Programme and Quality Improvement Projects.
Alongside the PCN Director and Board, manage and
develop the Network including strategic and operational planning processes to
support the PCNs objectives.
In liaison with the PCN Director, provide business
management support (including financial and HR oversight) to Healthy Corinium
as required, a community interest company owned by the PCN.
Support the PCN Director with the writing of
business and development plans as required.
Support recruitment, induction and training of new
PCN staff where required.
Finance and Administration:
Responsible for the oversight of the Networks
financial processes, payments to all the practices within the Network.
Calculation and reconciliation of payments to the
PCN and to practices.
Work alongside Practice Managers within the Network
to set up financial systems and processes as required by the PCN.
Produce the Board Information Pack to ensure that
the PCN Board has relevant information to make informed decisions.
Collate information from the 5 practices to
demonstrate compliance with contractual requirements.
Monitor and check the accuracy of any submissions
for Enhanced Services, contractual requirements on behalf of the Network and
ensure that all claims are submitted on a monthly and quarterly basis as
required.
Manage contractual requirements on behalf of the
Network.
Work in conjunction with the LMC and GP
Collaborative, to ensure representation of the GP practices, as the National Neighbourhood Health
Implementation Programme (NNHIP) develops.
Ensure that the PCNs physical and financial
resources are managed and maintained for maximum effectiveness through:
Ensuring financial risks are
recognised and mitigated through appropriate action
Financial planning and monitoring
of expenditure
Supporting the practices,
through managing all aspects of the ARRS and identifying significant deviations
from plan
Planning and monitoring income
and cash flow to ensure that income is maximised and that funds are available
as required
Ensuring all claims are
submitted in good time and payment made and received
Ensuring the practices
allocation of resources if fair and equitable
Present financial plans,
monitoring information and reports to the PCN as required
Maintaining a copy of payments,
receipts and invoices and working with the PCN Accountants to prepare Annual
Accounts.
Additional Roles Reimbursement Scheme (ARRS)-
responsible for the coordination of the ARRS monthly submissions in a timely
manner for ICB review and approval- reconciliation of the payments- ongoing
ARRS budget planning support for practices.
COVID vaccination programme coordination across the
5 practices- ordering vaccines, submitting payment claims, reconciliation of
payments.
Further develop the access to Social Prescribing
provision- continue developing relationships with local organisations:
voluntary, Council, to provide a more cohesive approach for patients.
Working closely with the Frailty service (Healthy
Corinium), to provide the ICB Frailty Implementation Plan as part of the
Integrated Neighbourhood Teams (INT).
Quality and Governance:
Ensure the PCNs compliance with the GDPR and FOI
along with other relevant legislation and professional information management
standards such as GMC/BMA and LMC guidance.
Be responsible for the production of performance
and quality reports within the Network as needed.
Collate feedback / analysis data on behalf of the
Network to report to the Integrated Care System (ICS).
Ensure that the PCN Board and Clinical Director
adhere to the governance structure as set out in the Network Agreement.
Alert PCN members to issues of quality and risk.
Organise PCN Board Meetings and any other PCN
meetings as required. This includes booking rooms, agreeing agenda, taking and
circulating minutes.
Information Management & Technology
Support with the ongoing Modern General Practice-
driving initiatives to encourage greater use of technology, including NHS app
to provide access to patients in the best way that suits them.
Ensure the PCNs compliance with the GDPR and Freedom
Of Information (FOI) along with other relevant legislation and professional
information management standards such as GMC/BMA and LMC guidance.
Oversee the administration of information
management and technology of the PCN, including its shared folder structure and
staff access to this.
Ensure the integrity of the system working with the
ICS to implement their guidance.
Welfare:
Organise PCN events e.g., PCN Development Sessions.
Co-ordinate PCN training and development of staff
in liaison with the PCN Education Lead, Clinical Director and Practices e.g.
Protected Learning Time Events.
Working Relationships:
Work as a flexible member of the PCN providing
support to other team members when necessary.
Represent the PCN in cross organisation meetings
when agreed e.g., ICS / locality meetings.
Encourage supporting staff to collaborate through
sharing information and intelligence across different activities.
Build good relationships with all stakeholders
involved in the PCN.
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of
peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs
of patients, carers and colleagues
Behaving in a manner which is welcoming to and of
the individual, is non-judgmental and respects their circumstances, feeling
priorities and rights.
Communication:
First point of contact for Practice Managers with
regard to delivery of Network projects/schemes
Promote effective communication within the Network
Build and maintain good relations and communication
links with internal and external contacts as required for the effective
operation of the PCN.
Personal/Professional Development:
Assess own performance and take accountability for
own actions, either directly or under supervision.
Effectively manage own time, workload and resources
Participate in any training/development implemented
by the PCN as part of this employment, including:
- Participation in an annual individual performance
review, including taking responsibility for own development, learning and
performance and demonstrating skill and activities to others who are
undertaking similar work
- Maintaining a record of own personal and/or
professional development
