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Redhouse Medical Centre

Medical Receptionist

The closing date is 11 September 2025

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Job summary

This is a full time position over 5 days.

Monday - Friday 9.30am - 6pm. Please note that the surgery is open Monday - Friday and provide enhanced hours which will need to be covered on a rotation.

We are looking for a dedicated and productive Medical Receptionist to support and enhance our reception team.

Main duties of the job

The main duties of this role are varied and include general reception duties, taking patient enquiries both at front desk face to face and on the telephone, general day to day administration, e.g. econsults, emails, reports, scanning, recalls, prescriptions etc.

About us

We are a 5,000-patient practice located in the North of Sunderland. Our premises is easy reached by the A19. We use EMIS Web clinical system.

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£23,874.90 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1119-24-0005

Job locations

127 Renfrew Road

Sunderland

SR5 5PS


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Please see attached job description

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Please see attached job description

Person Specification

Qualifications

Essential

  • GCSE Mathematics & English (C or above) or equivalent

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting
Person Specification

Qualifications

Essential

  • GCSE Mathematics & English (C or above) or equivalent

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Redhouse Medical Centre

Address

127 Renfrew Road

Sunderland

SR5 5PS


Employer's website

https://www.redhousemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Redhouse Medical Centre

Address

127 Renfrew Road

Sunderland

SR5 5PS


Employer's website

https://www.redhousemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager / Admin Lead

Faye Baker / Deborah Stanness

nencicb-sun.redhouse.medicalcentre@nhs.net

01915375700

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£23,874.90 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1119-24-0005

Job locations

127 Renfrew Road

Sunderland

SR5 5PS


Supporting documents

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