Patient Services Advisor

Job description

Job responsibilities

a) Accurately detail information on patients records within the clinical system

b) Maintain and monitor the practice appointment system

c) Process personal, telephone and e-requests for appointments

d) Assist with total triage administration

e) Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f) Signpost patients to the correct service

g) Initiate contact with and respond to, requests from patients, team members and external agencies

h) Action incoming emails and correspondence as necessary

i) Scan patient related documentation and attach scanned documents to patients healthcare records

j) Photocopy documentation as required

k) Data entry of new and temporary registrations and relevant patient information as required

l) Input data into patients healthcare records as necessary

m) Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

n) Manage all queries as necessary in an efficient manner

o) Carry out system searches as requested

p) Support all clinical staff with general administrative tasks as requested

q) Undertake a broad spectrum of administrative duties commensurate with the role

r) Be an integral part of the general practice team

s) Act as a chaperone as required

t) Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

u) Support in the delivery of enhanced services and other service requirements

v) Undertake all mandatory training and induction programmes

w) Contribute to and embrace the spectrum of clinical governance

x) Maintain a clean, tidy, effective working area at all times

y) Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Skills & Qualities

Essential

• * Excellent communication skills and effective in communicating and understanding patient needs
• * Competency using computers, and in the use of MS Office, Outlook and general IT systems
• * Problem solver with the ability to process information accurately and effectively, interpreting data as required
• * Ability to use own initiative, discretion, and sensitivity
• * Ability to work as a team member and autonomously
• * Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• * Sensitive and empathetic in distressing situations
• * Punctual and committed to supporting the team effort

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• * Experience of working with the general public in a customer service role

Desirable

• * Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Courtyard Surgery

Address

London Road

Horsham

West Sussex

RH12 1AT

Employer's website

https://www.courtyardsurgery.com/ (Opens in a new tab)