Job summary
# STRICTLY NO AGENCIES #
We are an expanding GP surgery in
Horsham, looking to recruit an experienced Medical Secretary / Administrator to
join our exceptionally friendly and hard-working practice team. The post holder
will be responsible for a wide range of secretarial and administrative duties
and will provide support for the clinical and management teams. The role requires
previous experience in either general practice or secondary care, excellent
time management skills, and a willingness to adapt to changing demands.
The hours on offer are:
-
Mondays - 09.30 to 16.30 - 1 hour lunch
-
Tuesdays - 09.30 to 16.30 - 1 hour lunch
-
Wednesdays - Day Off
-
Thursdays - 09.30 to 17.00 - 1 hour lunch
-
Fridays - 09.30 to 17.00 - 1 hour lunch
Main duties of the job
The successful candidate will provide a
full secretarial service, including typing of letters, reports, patient
referrals, using in-house software to prepare Subject Access Requests and similar
patient reports, practice minutes, safeguarding and coroners reports, as well
as assisting the management team with other administrative areas of the
practice. The right person will have fast and accurate typing skills, be an
excellent communicator, be IT literate, and able to speak to patients and their
families with diplomacy and sensitivity. The successful candidate needs to be
able to work alone and as part of a team, and ideally be flexible to cover for
holidays/sickness if required. Knowledge of SystmOne clinical system and
e-referrals would be advantageous.
Starting rate is £12.21 per hour, but is dependent on experience.
About us
Courtyard Surgery currently has a
population of 16,000 patients. We have a highly skilled and friendly practice
team that works closely together to provide personalised, proactive, high
quality clinical and patient care. Our ethos is to treat everyone with
compassion and respect, in a warm and welcoming environment.
Horsham is situated within easy reach
of Gatwick and London, making it an ideal place to live and work. We are a mere
12-minute walk from Horsham Train Station, and right next door to Horsham Park where there is 60 acres of green space with educational & sensory gardens, tennis courts,
skate park, orienteering & a cafe. Perfect for a lunch break away from the
desk.
Job description
Job responsibilities
- Typing letters, reports and associated documentation as
required
- Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
- Managing all enquiries in an effective manner
- Maintaining an accurate referrals database
- Actioning incoming emails
- Processing calling letters as requested
- Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
- Inputting data into the patients healthcare records as
necessary
- Processing referrals using the electronic referral system
(ERS)
- Clinically coding data on SystmOne
- Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Assisting the Management Team with practice admin and
patient management
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all
times
Job description
Job responsibilities
- Typing letters, reports and associated documentation as
required
- Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
- Managing all enquiries in an effective manner
- Maintaining an accurate referrals database
- Actioning incoming emails
- Processing calling letters as requested
- Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
- Inputting data into the patients healthcare records as
necessary
- Processing referrals using the electronic referral system
(ERS)
- Clinically coding data on SystmOne
- Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Assisting the Management Team with practice admin and
patient management
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all
times
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working in a health care setting as a medical secretary
- Experience of working with the general public
Desirable
- Experience of administrative duties
Skills
Essential
- Excellent communication skills (written and oral)
- Accurate and fast typing skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working in a health care setting as a medical secretary
- Experience of working with the general public
Desirable
- Experience of administrative duties
Skills
Essential
- Excellent communication skills (written and oral)
- Accurate and fast typing skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
