Job summary
We are an expanding GP surgery in
Horsham looking to recruit a Care Coordinator to join our exceptionally
friendly and hard working practice team.
As a Care Coordinator you will work closely with
GPs, clinical staff and the practice team to manage a caseload of patients,
acting as a central point of contact to ensure appropriate support is made
available to them and their carers; supporting them to understand and manage
their conditions and ensuring their changing needs are addressed.
Main duties of the job
In addition to practice team you will
also work with the wider multi-disciplinary team within the locality. You will
be required to have an active role in appropriate meetings as well as
organisation of appropriate updates to the clinical team regarding the care of
patients under your administration. You will need to possess excellent
communication skills, be comfortable dealing with patients and their relatives
and/or carers, and be able to prioritise your work effectively. You will be
joining and working closely with an innovative and supportive team of
healthcare professionals who are committed to providing the best possible care
for our patients.
Hours of work are negotiable but will need
to be within the core opening hours of the practice, Monday to Friday, 08:00 to
18:00.
About us
Horsham is situated within easy reach of Gatwick and London, making it an ideal place to live and work. We are a mere 12 minute walk from Horsham Train Station, and right next door to Horsham Park; 60 acres of green space with educational & sensory gardens, tennis courts, skate park, orienteering & a cafe. Perfect for a lunch break away from the desk.
- CQC rated - Good
- NHS Pension Contributions
- Free on site parking
- NHS Discount Scheme (Bluelight Card)
Job description
Job responsibilities
Working closely with the practice and the multidisciplinary team (MDT), the role is pivotal in ensuring all patients receive the best possible care and service. The role will support the clinical staff in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centred. The role will have specific emphasis on supporting the Cancer Lead and the Cancer work stream within the practices. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patients journey through primary care.
- To work with the GPs and other primary care professionals to identify
and manage a caseload of patients
- To work closely and in partnership with the Social Prescribing Link
Workers and Health and Wellbeing Coach(es)
- To support patients to utilise decision aids, help create single
personalised care and support plans, in line with best practice
- To support the Clinical Director in the delivery of the DES
specifications
- To help people to manage their needs through answering queries, making, and managing appointments
- To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
- To support the coordination and delivery of MDTs within the PCN
- To work specifically with the Cancer Lead to deliver a supportive and
robust care work stream
- Works within the practice team, contributing to leadership of service
evaluation and research to promote quality improvement activity
- Collaborates with other members of the MDT, patients and their carers when managing and coordinating care
- Uses healthcare technologies to optimise service delivery, patients
access, and continuity of care
- Demonstrates understanding of the implications of national priorities
for the team and/or service
- Uses resources effectively to manage patient treatment in line with
local guidance and makes recommendations for change where improvements can be made
- Follows professional and organisational policies
- Participate in clinical governance activity and contribute to the
improvement in quality of health outcomes through audit, risk management and Quality Improvement
- Alerts other team members to concerns about risk, quality, and safety
- Participates in investigation of incidents and events as required
Identifies, applies, and disseminates research findings relating to own
practice
- Collects data for audit purposes and uses clinical audit to monitor
quality in the service
- Contributes to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhance the teams performance
- Works effectively with individuals in other agencies to meet patients
needs
Effectively manages own time, workload, and resources
-
Meets timescales/deadlines for audits and written returns to ensure that
the Practice meets quality standards and receives the designated funding.
Job description
Job responsibilities
Working closely with the practice and the multidisciplinary team (MDT), the role is pivotal in ensuring all patients receive the best possible care and service. The role will support the clinical staff in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centred. The role will have specific emphasis on supporting the Cancer Lead and the Cancer work stream within the practices. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patients journey through primary care.
- To work with the GPs and other primary care professionals to identify
and manage a caseload of patients
- To work closely and in partnership with the Social Prescribing Link
Workers and Health and Wellbeing Coach(es)
- To support patients to utilise decision aids, help create single
personalised care and support plans, in line with best practice
- To support the Clinical Director in the delivery of the DES
specifications
- To help people to manage their needs through answering queries, making, and managing appointments
- To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
- To support the coordination and delivery of MDTs within the PCN
- To work specifically with the Cancer Lead to deliver a supportive and
robust care work stream
- Works within the practice team, contributing to leadership of service
evaluation and research to promote quality improvement activity
- Collaborates with other members of the MDT, patients and their carers when managing and coordinating care
- Uses healthcare technologies to optimise service delivery, patients
access, and continuity of care
- Demonstrates understanding of the implications of national priorities
for the team and/or service
- Uses resources effectively to manage patient treatment in line with
local guidance and makes recommendations for change where improvements can be made
- Follows professional and organisational policies
- Participate in clinical governance activity and contribute to the
improvement in quality of health outcomes through audit, risk management and Quality Improvement
- Alerts other team members to concerns about risk, quality, and safety
- Participates in investigation of incidents and events as required
Identifies, applies, and disseminates research findings relating to own
practice
- Collects data for audit purposes and uses clinical audit to monitor
quality in the service
- Contributes to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhance the teams performance
- Works effectively with individuals in other agencies to meet patients
needs
Effectively manages own time, workload, and resources
-
Meets timescales/deadlines for audits and written returns to ensure that
the Practice meets quality standards and receives the designated funding.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Educated to A-level/equivalent or higher with relevant experience
Personal Qualities
Essential
- Confident and resilient
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face
- Ability to organise and prioritise workload effectively
- Strong IT skills
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of supporting people, their families and carers in a related role
- Experience of working within a patient facing role
- Experience of data collection and providing monitoring information
Desirable
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people with their mental health
- Experience of collaborative working and building relationships across varied organisations
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Educated to A-level/equivalent or higher with relevant experience
Personal Qualities
Essential
- Confident and resilient
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face
- Ability to organise and prioritise workload effectively
- Strong IT skills
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of supporting people, their families and carers in a related role
- Experience of working within a patient facing role
- Experience of data collection and providing monitoring information
Desirable
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people with their mental health
- Experience of collaborative working and building relationships across varied organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
