Job summary
Elm Lane &
Chapeltown Surgery has an exciting opportunity for an experienced GP
Receptionist to join our small friendly GP Practice, on a fixed term contract.
Experience of
General Practice or NHS work is essential.
The role of the GP
Receptionist can at times, be very demanding so we are looking for someone who
is confident, has excellent communication skills, is highly organised and good
at multi-tasking.
Working hours will
be between the times of 8.30am - 6:30pm Monday to Friday.
INTERVIEWS WILL BE ON THURSDAY, 25 JANUARY 2024
Main duties of the job
The
successful candidate will:
- Open and close surgery
premises, includingchecking and securing the premises at the end of
each day.
- Receive and direct the
patients on arrival.
- Process requests for repeat
prescriptions, ready for checking by a Doctor.
- Pass on all requests for home visits to the GP, ensuring careful
recording of all relevant details.
- Deal with all general
enquiries, explain surgery procedures, make new and follow-up appointments over
the telephone or with direct patient contact.
Receive and pass on messages for clinical and managerial staff.
- Ensure all urgent or
outstanding messages are completed at the end of your working day.
- Deal with all internal and
externalmail and scanning onto the clinical system, where required.
- File, record requests for
medical records and photocopy medical records.
- Register new patients to the
practice andbook new patient checks, which will also include temporary
residents.
- Liaise with other outside
agencies by telephone or email.
- Adopt and contribute to new
processes.
- Undertake any other additional
duties as requested by the Partners or the practice manager.
It would be beneficial to have
access to your own car to enable you to work across both sites.
About us
Our team consists of 3 GP Partners, 1 Salaried GP, Practice
Nurses, HCA and a Phlebotomist. We use
SystmOne and are a well-established Training Practice for GP Registrars.
We have over 5,500 patients over two sites and our list size
is growing year on year.
We are part of SAPA5 PCN and work collaboratively across our
Network area. Our Primary Care Network
roles consist of Pharmacists, Health Coaches, Physiotherapists, Mental health
Practitioners, Physician Associates and Care Co-ordinators. Access to social prescribing team, Health Coaches,
Primary Mental Health Team and IAPT, most of whom are working on site.
We have a very supportive management team, excellent administrative and reception team, who are well supported.
All new members of staff are automatically enrolled into the NHS pension
scheme, which is one of the leading pension schemes in theCountry.
There is also an option to opt out if required.
The successful
candidate will be entitled to 5.6 weeks annual leave plus bank holidays.
Job description
Job responsibilities
Job Purpose
To provide a high quality front line reception service to our patients and colleagues.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
PrimaryResponsibilities
- Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas. Planning room usage
- Responsibility for checking and securing the premises, setting the security alarm.
- Tidying the reception areas and surgery at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
- Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment, ensuring they are ready at the start of each clinic
- Receiving and directing the patients on arrival in an efficient and polite manner.
- Courteously deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
- Receiving and passing on messages for clinical and managerial staff.
- Receiving requests for repeat prescriptions and processing these on computer.
- Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
- Organising letters, new prescriptions and repeat prescriptions to be checked and signed by the doctor
- Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
- Enter patient information accurately on to the computer as required
- Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.
- Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.
- Registration and documentation of new patients to the practice, including re-organisation of patient notes when they are received, ensuring new patient checks are carried out.
- Registration and completion of forms for temporary residents.
- Photocopying medical records
- Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.
- Recording requests for medical reports, photocopies of notes etc. and invoicing for such items
- Flexible to work extra to cover for holidays, sickness and other absences including working at either site, Elm Lane or Chapeltown
- Willingness to adopt and contribute to new processes.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Ensure log off procedures are followed and computer passwords and smartcard codes are not shared amongst other team members.
General
All employees are required to:
- Abide by the Health and Safety at Work Act.
- Attend mandatory training regularly
- Co-operate and liaise with departmental colleagues.
- Observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.
- Participate in an annual individual performance review
- Participate in and contribute to team meetings.
- Respect confidentiality applying to all surgery areas.
- Work with the rest of the team in a polite and respectful manner.
- Work within the surgery no smoking policy.
- Work within the surgery policies and procedures.
All employees are expected to:
- Act in a way that recognizes the importance of peoples right, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation in relation to equality, diversity and rights of patients, carers and colleagues, co-workers, patients and visitors must be treated equally, irrespective of gender, ethnic origin, age disability, sexual orientation, religion, etc.
- Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Support and encourage harmonious internal and external working relationships.
This job description is not exhaustive and you may be asked to perform other duties considered necessary to ensure the practice runs smoothly. It should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes.
Job description
Job responsibilities
Job Purpose
To provide a high quality front line reception service to our patients and colleagues.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
PrimaryResponsibilities
- Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas. Planning room usage
- Responsibility for checking and securing the premises, setting the security alarm.
- Tidying the reception areas and surgery at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
- Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment, ensuring they are ready at the start of each clinic
- Receiving and directing the patients on arrival in an efficient and polite manner.
- Courteously deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
- Receiving and passing on messages for clinical and managerial staff.
- Receiving requests for repeat prescriptions and processing these on computer.
- Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
- Organising letters, new prescriptions and repeat prescriptions to be checked and signed by the doctor
- Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
- Enter patient information accurately on to the computer as required
- Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.
- Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.
- Registration and documentation of new patients to the practice, including re-organisation of patient notes when they are received, ensuring new patient checks are carried out.
- Registration and completion of forms for temporary residents.
- Photocopying medical records
- Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.
- Recording requests for medical reports, photocopies of notes etc. and invoicing for such items
- Flexible to work extra to cover for holidays, sickness and other absences including working at either site, Elm Lane or Chapeltown
- Willingness to adopt and contribute to new processes.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Ensure log off procedures are followed and computer passwords and smartcard codes are not shared amongst other team members.
General
All employees are required to:
- Abide by the Health and Safety at Work Act.
- Attend mandatory training regularly
- Co-operate and liaise with departmental colleagues.
- Observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.
- Participate in an annual individual performance review
- Participate in and contribute to team meetings.
- Respect confidentiality applying to all surgery areas.
- Work with the rest of the team in a polite and respectful manner.
- Work within the surgery no smoking policy.
- Work within the surgery policies and procedures.
All employees are expected to:
- Act in a way that recognizes the importance of peoples right, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation in relation to equality, diversity and rights of patients, carers and colleagues, co-workers, patients and visitors must be treated equally, irrespective of gender, ethnic origin, age disability, sexual orientation, religion, etc.
- Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Support and encourage harmonious internal and external working relationships.
This job description is not exhaustive and you may be asked to perform other duties considered necessary to ensure the practice runs smoothly. It should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes.
Person Specification
Attributes
Essential
- Teamwork
- Self-motivated and reliable
- Smart appearance
- Ability to work independently
- Personable, caring polite and patient.
- Flexible approach to work able to provide cover at short notice
- Ability and willingness to acquire new skills
- Ability to follow practice standards and operating procedures
Experience
Essential
- Previous GP Receptionist work
Desirable
- Experience of working in a GP Practice/Primary Care
Skills
Essential
- Organisational skills
- Good communication skills both oral and written
- Time management skills
- Good telephone handling skills
- Ability to work calmly under pressure
- Computer/IT skills, including Microsoft Office
- Practice a high level of confidentiality
Desirable
- SystmOne skills
- Full UK driving licence and access to a vehicle
Qualifications
Essential
- GCSE Grade A to D in English and Maths
Desirable
- Customer Care or Administration qualification or equivalent
Person Specification
Attributes
Essential
- Teamwork
- Self-motivated and reliable
- Smart appearance
- Ability to work independently
- Personable, caring polite and patient.
- Flexible approach to work able to provide cover at short notice
- Ability and willingness to acquire new skills
- Ability to follow practice standards and operating procedures
Experience
Essential
- Previous GP Receptionist work
Desirable
- Experience of working in a GP Practice/Primary Care
Skills
Essential
- Organisational skills
- Good communication skills both oral and written
- Time management skills
- Good telephone handling skills
- Ability to work calmly under pressure
- Computer/IT skills, including Microsoft Office
- Practice a high level of confidentiality
Desirable
- SystmOne skills
- Full UK driving licence and access to a vehicle
Qualifications
Essential
- GCSE Grade A to D in English and Maths
Desirable
- Customer Care or Administration qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.