Job summary
- We are looking for a motivated and enthusiastic Medical Receptionist to join our friendly, patient focused practice team at Elm Tree Surgery, Thornaby.
- Pay rate: £23,400 pro rata per annum
- We are a high performing practice with impressive patient satisfaction rates. We sought to offer patients same day appointments and reduce the workload on our non-clinical team. Our telephone calls are answered, on average, within 71 seconds.
- We are a five-partner medical practice with a list size of over 13,000. Having recently refurbished and expanded our current practice premises we now have the exciting opportunity of expanding our staff to include the following role:
- Medical Receptionist/Admin Assistant (part-time/full time, negotiable hours, salary negotiable dependent upon experience)
- Candidates must be efficient, self-motivated, organised, and IT literate. They will also need to have good communication skills, a good telephone manner, be flexible and have a positive attitude.
- Use SystmOne health records systems, and accurately enter information into the patient health record, booking appointments etc.
- You will be experienced in patient contact and have some understanding of signposting, and relaying information accurately.
- Be a team worker as well as working independently.
- Previous experience working within a GP Practice/Hospital/Clinical setting preferred.
- If you are not contacted for an interview 2 weeks after the closing date, please assume your application has been unsuccessful.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries regarding medical advice request/medication queries and relay these to the Doctor.
Explain procedures and make new and follow-up appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Signpost calls.
Enter patient information on to the computer as required, ensuring that this is entered onto the correct patient. The information must be relevant and accurate
Please see Job Description for further details.
About us
Elm Tree Surgery is a rapidly expanding five-Partner practice in purposely refurbished premises in Thornaby. We are a forward-looking and innovative teaching practice, providing more than just General Medical services. We are a high achieving QOF practice and have received a Good CQC rating. We have an extremely high patient satisfaction rate which is echoed with our Google Reviews. We believe in investing in people and have seen many members of staff go through various training courses to enhance their learning and the service offered to our patients. We have a clinical team of 5 GP Partners, 4 Salaried GPs, 2 ANP's and a team of Practice Nurses, HCA's and a Phlebotomist's.
The clinical team are supported by admin and reception.
The practice provides a supportive and friendly environment with a focus on a tightly knit team that can rely on each other. If you have a good work ethic, can work independently, whilst being supported, and being supportive of your colleagues, then this is the place for you.
We are looking for a motivated and enthusiastic Medical Receptionist/Admin Assistant to join our friendly, patient focused practice team.
Date posted
02 December 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A1110-24-0005
Job locations
22B Westbury Street
Thornaby
Stockton-on-tees
TS17 6PG
Employer details
Employer name
Elm Tree Surgery
Address
22B Westbury Street
Thornaby
Stockton-on-tees
TS17 6PG
Employer's website
For questions about the job, contact:
Supporting documents
Supporting links (all open in new tabs)
Elm Tree Medical Centre Website