The Glebe Surgery

Pharmacy Technician

The closing date is 24 July 2025

Job summary

We are looking for a proactive and detail-oriented Pharmacy Technician to join our general practice team. Working closely with GPs, pharmacists, and other healthcare professionals, the Pharmacy Technician will play a key role in supporting safe, effective, and efficient use of medicines across the practice. We would expect the Pharmacy Technician to use their knowledge in the following areas:

assist patients with complex medication queries and provide advice to patients and staff under supervision

conduct audits to increase patient safety and monitoring

conduct clinical sessions working with patients to review or titrate their medication

work autonomously to identify shortfalls in medication safety

undertake projects using their skills to aid both the patients and the Practice

The ideal candidate will have strong communication skills, excellent attention to detail, and a patient-focused approach to care. Previous General Practice experience is preferred but not essential.

Main duties of the job

May include any or all of the items in the following list.

Deal with drug alerts & put structured plans in place to prepare alternatives when supply issues occur & monitor Drug and Device alerts from the MHRA

Conduct audits on prescribing within the practice as required

Reconcile medication on hospital d/s

Process hospital letters + medication requests/amendments

Audit patients with high levels of medications and look at ways to improve polypharmacy

CQC searches and actions

ESCAs

Assist with work ups for SMRs, Medication reviews.

Add/amend medication on patient records ensuring processes are followed to allow relevant checks to be made by clinicians

Help ensure that the Presc Enq Team & all clinicians are prescribing in the most cost effective way and provide them with up to date information on most cost effective products & ways to do this.

Assist in annual prescribing/medication projects Medicines Optimisation Incentive Scheme (MOIS) cost containment projects and LCS work.

Up keep of patient records to ensure prescriptions are written in line with MEP & GPhC guidance.

Liaising with local pharmacies, community nurse teams, local hospitals & local care homes.

Support with training members of the Presc Enq Team as required

Responding to the needs & wants of the business to ensure excellent patient care

Conduct clinical sessions with patients either over the phone or face-to-face.

About us

We are a large rural primary care practice with 13,500 patients registered in the village of Storrington, West Sussex at the foot of the South Downs. We have 4 GP Partners, 5 Salaried GPs, 1 Physicians Associate, 4 Practice Nurses, 1 Advanced Nurse Practitioner, 3 HCAs/Phlebotomists and large diverse practice support team. If you are wanting a fresh and exciting challenge within a supportive and friendly practice, please apply today.

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1108-25-0001

Job locations

The Glebe Surgery

The Glebe

Storrington

Pulborough

West Sussex

RH20 4FR


Job description

Job responsibilities

Job TitlePharmacy Technician

Reports ToClinical Pharmacist (clinically)

Prescribing Lead (administratively)

HoursPart time - hours to suit

Pay Dependent on experience.

Job Summary:

We are looking for a proactive and detail-orientedPharmacy Technicianto join our general practice team. Working closely with GPs, pharmacists, and other healthcare professionals, the Pharmacy Technician will play a key role in supporting safe, effective, and efficient use of medicines across the practice. We would expect the Pharmacy Technician to use their knowledge in the following areas:

assist patients with complex medication queries and provide advice to patients and staff under supervision

conduct audits to increase patient safety and monitoring

conduct clinical sessions working with patients to review or titrate their medication

work autonomously to identify shortfalls in medication safety

undertake projects using their skills to aid both the patients and the Practice

The ideal candidate will have strong communication skills, excellent attention to detail, and a patient-focused approach to care.Previous General Practice experience is preferred but not essential.

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time dependent on current and evolving Practice workload and staffing levels:

Deal with drug alerts and put structured plans in place to prepare alternatives when supply issues occur and monitor Drug and Device alerts from the MHRA

Conduct audits on prescribing within the practice as required

Reconcile medication on hospital discharges

Process hospital letters with medication requests/amendments

Audit patients with high levels of medications and look at ways to improve polypharmacy

CQC searches and actions

ESCAs

Assist with work ups for SMRs, Medication reviews.

Add/amend medication on patient records and ensuring processes are followed to allow relevant checks to be made by clinicians

Help ensure that the Prescription Enquiry Team and all clinicians are prescribing in the most cost effective way and provide them with up to date information on most cost effective products and ways to do this.

Assist in annual prescribing/medication projects set out by NHS England and Sussex ICB including Medicines Optimisation Incentive Scheme (MOIS) cost containment projects and LCS work.

Up keep of patient records to ensure prescriptions are written in line with MEP (Medicines, Ethics and Practice) & GPhC (General Pharmaceutical Council) guidance.

Liaising with local pharmacies, community nurse teams, local hospitals and local care homes.

Support with training members of the Prescription Enquiry Team as required

Responding to the needs and wants of the business to ensure excellent patient care

Conduct clinical sessions with patients either over the phone or face-to-face such as lipid clinics, hypertension reviews and DOAC annual reviews.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

The duties listed above may change in the light of developments in the practice and are subject to review

Job description

Job responsibilities

Job TitlePharmacy Technician

Reports ToClinical Pharmacist (clinically)

Prescribing Lead (administratively)

HoursPart time - hours to suit

Pay Dependent on experience.

Job Summary:

We are looking for a proactive and detail-orientedPharmacy Technicianto join our general practice team. Working closely with GPs, pharmacists, and other healthcare professionals, the Pharmacy Technician will play a key role in supporting safe, effective, and efficient use of medicines across the practice. We would expect the Pharmacy Technician to use their knowledge in the following areas:

assist patients with complex medication queries and provide advice to patients and staff under supervision

conduct audits to increase patient safety and monitoring

conduct clinical sessions working with patients to review or titrate their medication

work autonomously to identify shortfalls in medication safety

undertake projects using their skills to aid both the patients and the Practice

The ideal candidate will have strong communication skills, excellent attention to detail, and a patient-focused approach to care.Previous General Practice experience is preferred but not essential.

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time dependent on current and evolving Practice workload and staffing levels:

Deal with drug alerts and put structured plans in place to prepare alternatives when supply issues occur and monitor Drug and Device alerts from the MHRA

Conduct audits on prescribing within the practice as required

Reconcile medication on hospital discharges

Process hospital letters with medication requests/amendments

Audit patients with high levels of medications and look at ways to improve polypharmacy

CQC searches and actions

ESCAs

Assist with work ups for SMRs, Medication reviews.

Add/amend medication on patient records and ensuring processes are followed to allow relevant checks to be made by clinicians

Help ensure that the Prescription Enquiry Team and all clinicians are prescribing in the most cost effective way and provide them with up to date information on most cost effective products and ways to do this.

Assist in annual prescribing/medication projects set out by NHS England and Sussex ICB including Medicines Optimisation Incentive Scheme (MOIS) cost containment projects and LCS work.

Up keep of patient records to ensure prescriptions are written in line with MEP (Medicines, Ethics and Practice) & GPhC (General Pharmaceutical Council) guidance.

Liaising with local pharmacies, community nurse teams, local hospitals and local care homes.

Support with training members of the Prescription Enquiry Team as required

Responding to the needs and wants of the business to ensure excellent patient care

Conduct clinical sessions with patients either over the phone or face-to-face such as lipid clinics, hypertension reviews and DOAC annual reviews.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

The duties listed above may change in the light of developments in the practice and are subject to review

Person Specification

Qualifications

Essential

  • Pharmacy technician NVQ level 3 or equivalent
  • Good standard og gneral educaiton (numerate and good standard of English.
  • Experience within a pharmacy, dispensary or similar.
  • Experience in dealing with a wide range of people in different situations.
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Excellent computer literacy skills
  • Excellent accuracy and attention to detail
  • Ability to work autonomously as well as part of a team with the insight to acknowledge the limits of own knowledge and when it is necessary to refer.
  • Ability to work under pressure.
  • Can do attitude to daily tasks, adversity and new ways of working

Desirable

  • Accredited Checking Technician qualification
  • CPPE pathway completed
  • Knowledge of medical terminology
  • Willingness to work flexibly to cover holidays and sickness
  • Experience with Primary Care
  • Experience of using TTP SystemOne clinical system
Person Specification

Qualifications

Essential

  • Pharmacy technician NVQ level 3 or equivalent
  • Good standard og gneral educaiton (numerate and good standard of English.
  • Experience within a pharmacy, dispensary or similar.
  • Experience in dealing with a wide range of people in different situations.
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Excellent computer literacy skills
  • Excellent accuracy and attention to detail
  • Ability to work autonomously as well as part of a team with the insight to acknowledge the limits of own knowledge and when it is necessary to refer.
  • Ability to work under pressure.
  • Can do attitude to daily tasks, adversity and new ways of working

Desirable

  • Accredited Checking Technician qualification
  • CPPE pathway completed
  • Knowledge of medical terminology
  • Willingness to work flexibly to cover holidays and sickness
  • Experience with Primary Care
  • Experience of using TTP SystemOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Glebe Surgery

Address

The Glebe Surgery

The Glebe

Storrington

Pulborough

West Sussex

RH20 4FR


Employer's website

https://glebesurgerystorrington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Glebe Surgery

Address

The Glebe Surgery

The Glebe

Storrington

Pulborough

West Sussex

RH20 4FR


Employer's website

https://glebesurgerystorrington.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Pharmacist

Rosaline Pollard

sxicb-wsx.patientenquiries-glebesurgery@nhs.net

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1108-25-0001

Job locations

The Glebe Surgery

The Glebe

Storrington

Pulborough

West Sussex

RH20 4FR


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