Administrative Assistant

Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To record and maintain all building related compliance for CQC and health and safety requirements.

b. To provide administrative support to the safeguarding team by preparing for meetings, attending meetings and writing up notes / minutes.

c. To provide administrative support to the QOF lead to ensure appointment maximisation and timely recalls.

d. To provide IT support to the Practice, including the setting up of new software, maintaining licences and providing day to day troubleshooting.

e. To produce quarterly returns for enhanced services, PCN reporting bundles.

f. To produce and manage audits for the practice within clinical and non-clinical domains.

g. To carry out patient surveys as required, and reporting on national surveys and the outcomes of these.

h. Always maintain a clean, tidy, effective working area.

i. Support all clinical staff with general administrative tasks as requested

Person Specification

Qualifications

Essential

• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policies and procedures
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Willingness to work flexible hours when required to meet work demands
• Disclosure Barring Service (DBS) check

Desirable

• GCSE Mathematics & English (C or above) or equivalent
• NVQ Level 2 in Health and Social Care
• Experience of administrative duties
• Experience of working in a healthcare setting
• SystmOne/Accurx/Abtrace user skills

Experience

Desirable

• Experience of working within a healthcare setting / primary care would be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Welton Family Health Centre

Address

4 Cliff Road

Welton

Lincoln

LN2 3JH

Employer's website

https://www.weltonsurgery.co.uk/ (Opens in a new tab)