Patient Services Team Member

Job description

Job responsibilities

Patient Services Job Description/Person Specification

The Patient Services Team Member is the first point of contact for patients in a primary care setting. This role provides high-quality customer service, supports efficient clinic operations, and ensures a positive experience for patients through excellent communication, coordination, and administrative support.

Key duties and Responsibilities

Patient Reception & Customer Service

• Greet patients warmly and assist with check-in and check-out processes.
• Answer phone calls, respond to patient inquiries, and route calls appropriately.
• Maintain a professional, welcoming environment in waiting areas.
• Provide clear information on clinic protocols, appointment procedures, and available services.

Scheduling & Coordination

• Working with Anima Triage to assist patients in their request for appointments
• Notify patients of test results, follow-up appointments, or required paperwork (as directed by clinical staff).

Administrative & Operational Support

• Process payments from patients for insurance reports, letters and forms
• Maintain accurate patient records in the electronic health record (EMIS) system.
• Support daily operational tasks such as mailing, and data entry.

Collaboration & Compliance

• Work closely with clinicians to support seamless patient flow.
• Assist with quality improvement initiatives and patient satisfaction efforts.
• Support onboarding and training of new team members.

Require Skills & Qualifications

• Good standard of education
• Practical experience of working with others
• Strong communication, interpersonal, and problem-solving skills.
• IT and Keyboard skills
• Ability to multitask in a fast-paced clinical environment.
• Calm, professional demeaner and patient-centered attitude.

Preferred Qualifications

• Experience in primary care setting
• Knowledge of medical terminology.

Physical & Work Requirements

• Ability to sit for extended periods

Working hours

Shifts are 8am-1pm or 2pm to 6.30pm

Full time 37 Hrs

Part time 20 hrs

Person Specification

Experience

Essential

• Experience of working in a busy office and communicating with the general public

Desirable

• Experience of working in primary care
• Strong IT and keyboard skills

Qualifications

Essential

• Administrative or customer service experience
• Understanding of Confidentiality

Desirable

• Educated to grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hailsham Medical Group

Address

Hailsham Medical Group

Vicarage Lane

Hailsham

East Sussex

BN27 1BH

Employer's website

https://www.hailshammedicalgroup.org.uk/ (Opens in a new tab)