Referrals Administrator

Job description

Job responsibilities

Referrals Administrator Job Description

The referrals administrator is responsible for managing the surgerys referral processes, ensuring patients are referred to the appropriate services in a timely,accurate,and efficient manner.

The role involves working closely with GPs, clinical staff, hospitals, and community services to support smooth patient pathways and continuity of care.

Key duties and responsibilities

Referrals management

Process referrals generated by GPs nurses and other clinicians via eRS and other approved systems

Ensure referrals include accurate clinical information, attachments and coding

Track and manage referral queues and notify clinicians of outstanding actions

Monitor and action Advice and Guidance responses

Support patients with queries regarding their referrals

Patient Communication

Provide clear information to patients about referral steps and expected timescales

Handle calls, emails, and online messages relating to referrals

Escalate concerns about urgent or delayed referrals to clinical or management staff

Data and Record Keeping

Maintain accurate records of all referrals in line with GDPR and confidentiality protocols

Emis system to record referral activity

Skills and Competencies

Excellent organisation and time management skills

High attention to detail

Clear and professional communication

Strong IT skills

Problem solving and patient focused mindset

Experience and Qualifications

Essential:

Administrative or customer service experience

IT proficiency

Understanding of confidentiality

Desirable

NHS or GP practice experience

Knowledge of referral pathways

Experience using eRS, Emis, Docman and Accurx

Working hours

Shifts are 8am-1pm or 2pm to 6.30pm

Full time 37 Hrs

Part time 20 hrs

Person Specification

Qualifications

Essential

• Administrative or customer service experience
• Understanding of Confidentiality

Desirable

• Educated to grade A to C in English and Maths

Experience

Essential

• Experience of working in a busy office and being able to prioritise tasks

Desirable

• NHS or GP Practice experience
• Knowledge of referral pathways
• Experience using eRS,EMIS,Docman and Accurx platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hailsham Medical Group

Address

Hailsham Medical Group

Vicarage Lane

Hailsham

East Sussex

BN27 1BH

Employer's website

https://www.hailshammedicalgroup.org.uk/ (Opens in a new tab)