Job summary
An exciting opportunity is available for an experienced Healthcare Assistant, to join our team at our Walk-in Centre in Norwich as a Triage HCA.
The successful candidate will be able to assess adult and paediatric patients, providing advice and signposting where appropriate, determining their need for immediate medical attention. Patients once assessed will be prioritised ensuring effective and timely review based on their clinical need.
The post holder will work as part of the MDT at the Walk-in Centre, supporting the team, always ensuring effective communication and safe management of the patients throughout the shift.
The role will require the individual to participate in training given in house and attend any necessary courses that are required.
Hours: 37.5 hours per week available
The job holder must have the following knowledge, training, and experience:
- Experience in Primary or Secondary Care
- Evidence of recent training and development or courses
- Evidence of continued professional development
- Good time management skills
- Previous experience working as part of a team
- Excellent communication and interpersonal skills
- A good knowledge of urgent care clinical conditions
- A good understanding or previous experience in triage
If this sounds like the opportunity for you, then we look forward to receiving your application
Closing date: 4 September 2023
Interview date: week commencing 11 September 2023
Main duties of the job
The job description will be subject to individual performance reviews and will be modified as and when required.
Assist with triage after appropriate training.
Assist with Venepuncture when required.
Wound care, removal of sutures and simple dressings.
Performing ECG and other tests as required
Ensuring equipment is stored safely and available for collection when required.
Chaperoning duties.
Helping to raise awareness of health and well-being and how it can be promoted.
About us
OneNorwich Practices is a forward-thinking organisation supporting 22 General Practices across the Norwich Primary Care Network (PCN), working to provide outstanding standards of healthcare for the population of Norwich by improving and transforming the way we work. Our mission is to lead integrated health and care.
OneNorwich Practices is passionate about getting the job done efficiently and professionally but also appreciate the value of a happy and motivated workforce.
We are looking for people who can demonstrate our values consistently, our values are:
Open and Honest
Kind and Respectful
Committed to Excellence
Courageous
Situated in the heart of the vibrant city of Norwich we are within easy reach of the broads and the beautiful Norfolk Coast.
If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity, and kindness then we would love to hear from you.
We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
We also offer:
5 weeks annual leave, pro-rata, plus bank holidays
5 days study leave per annum, pro-rata
Competitive salary
NHS Pension and discounts
Job description
Job responsibilities
Please read the job description attached for full details on the role.
General Responsibilities:
- Ensure that appropriate quality standards and processes are adhered to in the delivery of work and develop and update these as necessary.
- Actively input into the development of new and existing services and resources.
- Represent and promote OneNorwich Practices and our partners and services, at relevant forums and meetings actively and positively.
- Represent and promote the interests of patients to maintain awareness of their needs amongst those planning, determining, and implementing relevant services.
- Build and maintain effective networks for professional development and to develop positive partnership working opportunities.
- Maintain up-to-date knowledge of primary care and the wider healthcare system.
- To undertake training and professional development opportunities, develop relevant specialist knowledge and expertise, and share this with colleagues.
- Lead, manage and contribute to meetings as appropriate, and positively partake in the life of the services and initiatives
- Maintain OneNorwich Practices as a safe and supportive place for patients and staff.
Job description
Job responsibilities
Please read the job description attached for full details on the role.
General Responsibilities:
- Ensure that appropriate quality standards and processes are adhered to in the delivery of work and develop and update these as necessary.
- Actively input into the development of new and existing services and resources.
- Represent and promote OneNorwich Practices and our partners and services, at relevant forums and meetings actively and positively.
- Represent and promote the interests of patients to maintain awareness of their needs amongst those planning, determining, and implementing relevant services.
- Build and maintain effective networks for professional development and to develop positive partnership working opportunities.
- Maintain up-to-date knowledge of primary care and the wider healthcare system.
- To undertake training and professional development opportunities, develop relevant specialist knowledge and expertise, and share this with colleagues.
- Lead, manage and contribute to meetings as appropriate, and positively partake in the life of the services and initiatives
- Maintain OneNorwich Practices as a safe and supportive place for patients and staff.
Person Specification
Qualifications
Essential
- A demonstrable commitment to professional development
- Phlebotomy and venepuncture trained
- Vaccination trained
Desirable
- NVQ level 2 or equivalent
Experience
Essential
- Dealing with members of the public/patients
Desirable
- As a HCA within a primary care setting
- Experience of working as part of a multi-disciplinary team
- Use of SytstmOne clinical system
Personal attributes
Essential
- Patient centred approach
- Flexible attitude
- Values diversity and difference, operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Actively develops themselves and supports others to do the same
- Ability to work in a variety of settings
- Understanding of and commitment to equality of opportunity and good working relationships
- Valid driving licence with ability to use own vehicle for work with business use insurance
Knowledge and skills
Essential
- Excellent verbal communications skills, able to communicate difficult messages to patients and families
- Able to use own judgement, resourcefulness and common sense
- Able to work without direct supervision
- Able to work as part of an integrated multi-skilled team
- Able to work under pressure
- Able to work in a changing environment
Person Specification
Qualifications
Essential
- A demonstrable commitment to professional development
- Phlebotomy and venepuncture trained
- Vaccination trained
Desirable
- NVQ level 2 or equivalent
Experience
Essential
- Dealing with members of the public/patients
Desirable
- As a HCA within a primary care setting
- Experience of working as part of a multi-disciplinary team
- Use of SytstmOne clinical system
Personal attributes
Essential
- Patient centred approach
- Flexible attitude
- Values diversity and difference, operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Actively develops themselves and supports others to do the same
- Ability to work in a variety of settings
- Understanding of and commitment to equality of opportunity and good working relationships
- Valid driving licence with ability to use own vehicle for work with business use insurance
Knowledge and skills
Essential
- Excellent verbal communications skills, able to communicate difficult messages to patients and families
- Able to use own judgement, resourcefulness and common sense
- Able to work without direct supervision
- Able to work as part of an integrated multi-skilled team
- Able to work under pressure
- Able to work in a changing environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
