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Vaccination Administrator

OneNorwich Practices

Information:

This job is now closed

Job summary

If you are looking for an exciting new chance to make a real difference, we have a fantastic opportunity for an individual to join the OneNorwich Practices vaccination team.

This is an exciting opportunity to join the roving team, which forms an integral part of the Primary Care Network, providing immunisation to mainly housebound and care home patients across Norwich.

The service operates between 8am - 6pm Monday - Friday

Closing Date 13 August 2023

Interviews 17 August 2023

Main duties of the job

As an administrator for immunisations, the post holder will work as part of a dynamic team in delivering a safe and effective service for the delivery of vaccinations for COVID-19 vaccine(s).

The post holder will help organise, plan and arrange clinics.The post holder will operate in a fast-paced environment that is part of a multi disciplinary team.

You will be the first point of contact for the service onsite at a vaccination centre and provide administrative support. The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly.

About us

OneNorwich Practices is a forward-thinking organisation supporting 22 General Practices across the Norwich Primary Care Network (PCN), working to provide outstanding standards of healthcare for the population of Norwich by improving and transforming the way we work. Our mission is to lead integrated health and care.

OneNorwich Practices is passionate about getting the job done efficiently and professionally but also appreciate the value of a happy and motivated workforce.

We are looking for people who can demonstrate our values consistently, our values are:

  • Open and Honest
  • Kind and Respectful
  • Committed to Excellence
  • Courageous

Situated in the heart of the vibrant city of Norwich we are within easy reach of the broads and the beautiful Norfolk Coast.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

We also offer:

  • 5 weeks annual leave, pro-rata, plus bank holidays
  • 5 days study leave per annum, pro-rata

Date posted

27 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Full-time, Flexible working

Reference number

A1102-23-0024

Job locations

Rouen House

Rouen Road

Norwich

NR1 1RB


Job description

Job responsibilities

Note: This job description will be subject to individual performance reviews and will be modified from time to time.

A. Data & Admin Duties:

Keep care home and home visit vaccination spreadsheets up to date

Run searches on SystmOne for patients eligible for vaccination

To add ledgers to SystmOne for Nurse appointments

Highlight special notes on Nurse ledger

Call patients and book appointment on SystmOne

To document declined vaccines in SystmOne

Manage the covid mailbox queries

Keep staff rota and competencies spreadsheet up to date

Keep cool box monitoring spreadsheet up to date

Highlight safeguarding issues to relevant safeguarding lead

Manage and prioritise own workload

Return completed spreadsheets to relevant Gp practice

B. Operation of Telephone Systems:

Telephone and liaise with care homes and housebound patients to arrange Nurse visits

To liaise with vaccination team staff throughout the day to ensure safety

To deal with any queries from Nurses

Ensure that patients on the mop up list are called when their vaccine is due

Receive calls from Gp practices and patients regarding the vaccination service

Attend relevant Teams meetings

G. Other:

Ensure security of data and information in accordance with the Data Protection Act, the practices policies and procedures and other legislation.

Promote and maintain own and others health, safety and security, in accordance with legislation and the practices health and safety and security policies.

Support the equality, diversity and rights of patients, carers and colleagues to include:

Acting in a manner that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practices procedures, policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual: is non- judgmental and respects their circumstances, feelings, priorities and rights.

Participate in the practices staff appraisal system.

Undertake any other duties that are considered to be appropriate to the post.

Demonstrate ONP Values on a consistent basis.

Job description

Job responsibilities

Note: This job description will be subject to individual performance reviews and will be modified from time to time.

A. Data & Admin Duties:

Keep care home and home visit vaccination spreadsheets up to date

Run searches on SystmOne for patients eligible for vaccination

To add ledgers to SystmOne for Nurse appointments

Highlight special notes on Nurse ledger

Call patients and book appointment on SystmOne

To document declined vaccines in SystmOne

Manage the covid mailbox queries

Keep staff rota and competencies spreadsheet up to date

Keep cool box monitoring spreadsheet up to date

Highlight safeguarding issues to relevant safeguarding lead

Manage and prioritise own workload

Return completed spreadsheets to relevant Gp practice

B. Operation of Telephone Systems:

Telephone and liaise with care homes and housebound patients to arrange Nurse visits

To liaise with vaccination team staff throughout the day to ensure safety

To deal with any queries from Nurses

Ensure that patients on the mop up list are called when their vaccine is due

Receive calls from Gp practices and patients regarding the vaccination service

Attend relevant Teams meetings

G. Other:

Ensure security of data and information in accordance with the Data Protection Act, the practices policies and procedures and other legislation.

Promote and maintain own and others health, safety and security, in accordance with legislation and the practices health and safety and security policies.

Support the equality, diversity and rights of patients, carers and colleagues to include:

Acting in a manner that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practices procedures, policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual: is non- judgmental and respects their circumstances, feelings, priorities and rights.

Participate in the practices staff appraisal system.

Undertake any other duties that are considered to be appropriate to the post.

Demonstrate ONP Values on a consistent basis.

Person Specification

Personal Attributes

Essential

  • Ability to work as part of a team or as an individual
  • A positive attitude and able to act on feedback
  • Ability to communicate clearly and effectively
  • Ability to demonstrate ONP Values

Qualifications

Essential

  • Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
  • RSA/OCR II qualification or equivalent demonstrable skills

Desirable

  • NVQ Business Administration Level 2
  • Knowledge of GDPR

Experience

Essential

  • Experience of producing correspondence
  • Experience of customer service / first point of contact support
  • Proven proficiency in the use of IT software
  • Knowledge of office practices and able to establish and embedd new process changes.

Desirable

  • Previous experience in an office environment

Other

Essential

  • Ability to travel between sites
Person Specification

Personal Attributes

Essential

  • Ability to work as part of a team or as an individual
  • A positive attitude and able to act on feedback
  • Ability to communicate clearly and effectively
  • Ability to demonstrate ONP Values

Qualifications

Essential

  • Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
  • RSA/OCR II qualification or equivalent demonstrable skills

Desirable

  • NVQ Business Administration Level 2
  • Knowledge of GDPR

Experience

Essential

  • Experience of producing correspondence
  • Experience of customer service / first point of contact support
  • Proven proficiency in the use of IT software
  • Knowledge of office practices and able to establish and embedd new process changes.

Desirable

  • Previous experience in an office environment

Other

Essential

  • Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneNorwich Practices

Address

Rouen House

Rouen Road

Norwich

NR1 1RB


Employer's website

https://onenorwichpractices.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

OneNorwich Practices

Address

Rouen House

Rouen Road

Norwich

NR1 1RB


Employer's website

https://onenorwichpractices.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Megan Herbert

megan.herbert@nhs.net

Date posted

27 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Full-time, Flexible working

Reference number

A1102-23-0024

Job locations

Rouen House

Rouen Road

Norwich

NR1 1RB


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