Job summary
OneNorwich Practices teams have a wealth of experience of working in primary care. We are currently recruiting care coordinators for practices within the Primary Care Network across Norwich.
This role provides the opportunity for the successful applicants to develop their knowledge and skills within the local health and care system, while working in general practice making a difference to our patients.
Care co-ordinators could provide time, capacity and
expertise to support people in preparing for, or following-up, clinical
conversations. Enabling them to be more actively involved in managing their
care and supporting them to make choices that are right for them. Care co-ordinators help people improve their quality
of life.
The successful candidate will be based in a practice within the PCN. They will
be caring, dedicated, reliable, person-focussed and enjoy working with a wide
range of people. They will have good written and verbal communication skills
and strong organisational and time management skills. They will be highly
motivated and proactive with a flexible attitude, keen to work and learn as
part of a team and committed to providing people, their families and carers
with high quality support.
Closing Date: 20 July 2023
Interviews: week commencing: 31 July 2023
Main duties of the job
Care co-ordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide co-ordination and navigation of care and support across health and care services.
They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to people and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.
This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.
There may be a need to work remotely depending on the requirements of the role.
Please note that thecare co-ordinatorworks under delegation of a registered health professional.
About us
OneNorwich Practices is a forward-thinking organisation supporting 22 GP Practices within the Norwich Primary Care Network (PCN), working to provide outstanding standards of healthcare for the population of Norwich by improving and transforming the way we work. Our mission is to lead integrated health and care.
OneNorwich Practices is passionate about getting the job done efficiently and professionally but also appreciate the value of a happy and motivated workforce.
We are looking for people who can demonstrate our values consistently, our values are:
- Open and Honest
- Kind and Respectful
- Committed to Excellence
- Courageous
Situated in the heart of the vibrant city of Norwich we are within easy reach of the broads and the beautiful Norfolk Coast.
If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.
We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
We also offer:
- 5 weeks annual leave, pro-rata, plus bank holidays
- 5 days study leave per annum, pro-rata
- NHS Pension
- NHS Discounts
- Discounted First Bus Travel
Job description
Job responsibilities
Note - The job description and person specification are an outline of main tasks, responsibilities and requirements. The post holder will carry out other duties as may reasonably be required in line with practice requirements. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of OneNorwich Practices.
Please review full job description and person specification.
Work with people,
their families and carers, to improve their understanding of their condition.
Support people to develop and
review personalised care and support plans to manage their needs and achieve
better healthcare outcomes.
Help people to
manage their needs by providing a contact to answer queries, make and manage
appointments, and ensure that people have good quality written or verbal
information to help them make choices about their care.
Assist people to
access self-management education courses, peer support, health coaching and
other interventions that support them in their health and wellbeing, and
increase their levels of knowledge, skills and confidence in managing their
health.
Provide co-ordination
and navigation for people and their carers across health and care services. Helping
to ensure patients receive a joined-up service and the appropriate support from
the right person at the right time.
Work
collaboratively with GPs and other primary care professionals within the PCN to
proactively identify and manage a caseload, which may include patients with
long-term health conditions, and where appropriate, refer back to other health
professionals within the PCN.
Support the co-ordination
and delivery of multidisciplinary teams with the PCN.
Raise awareness of
how to identify patients who may benefit from shared decision making and support
PCN staff and people to be more prepared to have shared decision-making
conversations.
Explore and assist
people to access a personal health budget where appropriate.
Job description
Job responsibilities
Note - The job description and person specification are an outline of main tasks, responsibilities and requirements. The post holder will carry out other duties as may reasonably be required in line with practice requirements. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of OneNorwich Practices.
Please review full job description and person specification.
Work with people,
their families and carers, to improve their understanding of their condition.
Support people to develop and
review personalised care and support plans to manage their needs and achieve
better healthcare outcomes.
Help people to
manage their needs by providing a contact to answer queries, make and manage
appointments, and ensure that people have good quality written or verbal
information to help them make choices about their care.
Assist people to
access self-management education courses, peer support, health coaching and
other interventions that support them in their health and wellbeing, and
increase their levels of knowledge, skills and confidence in managing their
health.
Provide co-ordination
and navigation for people and their carers across health and care services. Helping
to ensure patients receive a joined-up service and the appropriate support from
the right person at the right time.
Work
collaboratively with GPs and other primary care professionals within the PCN to
proactively identify and manage a caseload, which may include patients with
long-term health conditions, and where appropriate, refer back to other health
professionals within the PCN.
Support the co-ordination
and delivery of multidisciplinary teams with the PCN.
Raise awareness of
how to identify patients who may benefit from shared decision making and support
PCN staff and people to be more prepared to have shared decision-making
conversations.
Explore and assist
people to access a personal health budget where appropriate.
Person Specification
Qualifications
Essential
- Higher level of education (e.g. NVQ level 3 or A levels at minimum or equivalent)
- Good standard of education (min GCSE English & Maths, or equivalent)
Desirable
- Any qualifications relevant to health and care
Skills, Knowledge & Aptitude
Essential
- Passionate about achieving excellence in patient care
- Skills/Knowledge Awareness and understanding of the relevant Health and Social Care legislation.
- Comprehensive working knowledge of Microsoft Office, especially word and excel
- Excellent planning, organisation and communication skills
- An ability to work on own initiative and manage own workload.
- Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies verbally, on the telephone and in writing.
- Flexible, adaptable and resourceful
Desirable
- Knowledge of current policy and practice within health and social care.
- Enhanced IT Skills
- Knowledge of behaviour change/brief coaching techniques (motivational interviewing).
- Knowledge of Information governance standards around data security and confidentiality
- Knowledge of long term health conditions and their impact on health.
Personal Qualities
Essential
- Commitment to team working and demonstration of excellent interpersonal team working skills
- Pragmatic approach to problem solving with the ability to spot defects and areas of concern
- Resilient
- Positive outlook
- Flexible approach to work and ability to travel when required.
- Flexible to work evenings and weekends, if required
Experience
Essential
- Experience of working in a fast-paced environment, requiring a flexibility with an emphasis on using your own initiative
- Adapting to change within the workplace
- Working co-operatively with colleagues
- Experience of working with highly confidential or sensitive or information.
- I.T. literate and the ability to confidently use email, excel and data software.
- Strong organisational skills
- Understanding confidentiality and data protection
- Proven ability to prioritize workloads and meet deadlines
- Proven experience of working as part of a team.
- Proven ability to work with people in a supportive capacity
- Experience of creating person-centred care/action plans.
Desirable
- Experience of SystmOne/EMIS/other clinical systems
- Previous experience of working in primary care, the NHS or Social Care. Experience of working with people with learning disabilities and/or serious mental illness
Person Specification
Qualifications
Essential
- Higher level of education (e.g. NVQ level 3 or A levels at minimum or equivalent)
- Good standard of education (min GCSE English & Maths, or equivalent)
Desirable
- Any qualifications relevant to health and care
Skills, Knowledge & Aptitude
Essential
- Passionate about achieving excellence in patient care
- Skills/Knowledge Awareness and understanding of the relevant Health and Social Care legislation.
- Comprehensive working knowledge of Microsoft Office, especially word and excel
- Excellent planning, organisation and communication skills
- An ability to work on own initiative and manage own workload.
- Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies verbally, on the telephone and in writing.
- Flexible, adaptable and resourceful
Desirable
- Knowledge of current policy and practice within health and social care.
- Enhanced IT Skills
- Knowledge of behaviour change/brief coaching techniques (motivational interviewing).
- Knowledge of Information governance standards around data security and confidentiality
- Knowledge of long term health conditions and their impact on health.
Personal Qualities
Essential
- Commitment to team working and demonstration of excellent interpersonal team working skills
- Pragmatic approach to problem solving with the ability to spot defects and areas of concern
- Resilient
- Positive outlook
- Flexible approach to work and ability to travel when required.
- Flexible to work evenings and weekends, if required
Experience
Essential
- Experience of working in a fast-paced environment, requiring a flexibility with an emphasis on using your own initiative
- Adapting to change within the workplace
- Working co-operatively with colleagues
- Experience of working with highly confidential or sensitive or information.
- I.T. literate and the ability to confidently use email, excel and data software.
- Strong organisational skills
- Understanding confidentiality and data protection
- Proven ability to prioritize workloads and meet deadlines
- Proven experience of working as part of a team.
- Proven ability to work with people in a supportive capacity
- Experience of creating person-centred care/action plans.
Desirable
- Experience of SystmOne/EMIS/other clinical systems
- Previous experience of working in primary care, the NHS or Social Care. Experience of working with people with learning disabilities and/or serious mental illness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
