Job summary
Our receptionists and administration team are the first point of contact for the majority of patients, relatives and professionals when making contact with the practice and have the ability to make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our reception and administration team are able to set the tone for the rest of the patient experience with the practice.
Main duties of the job
The main duties of the role include responding to the full range of patient enquiries and requests
- identifying and booking appropriate appointments, signposting to more appropriate alternative care pathways
- receiving and managing requests for repeat medications, reports and fit notes
- receiving requests and enquiries from other health care organisations
- proactively inviting patients for routine tests, investigations and long term condition care
- supporting the general administrative work that is essential to the functioning of the wider practice team
In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means.
About us
Our practice prides itself with having a committed and supportive workforce, all pulling together to deliver the best care for our patients. Our management team and partners are committed to supporting personal and professional development within the practice.
Job description
Job responsibilities
Main responsibilities
- Supporting patients to identify the most appropriate care pathway to meet their identified needs - this could be booking an appropriate appointment or signposting to a more appropriate alternative service
- Responding to requests received in person, by telephone, by email and via electronic messaging channels
- Ensuring that tasks and notifications within the clinical system are read and acted upon within a timely manner
- Dealing with the registration procedure for new patients
- Dealing with requests for repeat prescriptions
- General office duties, including dealing with incoming and outgoing mail and emails
- Attending and contributing to practice meetings
- Any other activities as shall be reasonably requested by the Deputy Practice Manager and Partners
Job description
Job responsibilities
Main responsibilities
- Supporting patients to identify the most appropriate care pathway to meet their identified needs - this could be booking an appropriate appointment or signposting to a more appropriate alternative service
- Responding to requests received in person, by telephone, by email and via electronic messaging channels
- Ensuring that tasks and notifications within the clinical system are read and acted upon within a timely manner
- Dealing with the registration procedure for new patients
- Dealing with requests for repeat prescriptions
- General office duties, including dealing with incoming and outgoing mail and emails
- Attending and contributing to practice meetings
- Any other activities as shall be reasonably requested by the Deputy Practice Manager and Partners
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths (or equivalent)
Desirable
- Word processing / Microsoft office certificate(s)
- NVQ Level 3 Business Administration or equivalent
Experience
Essential
- Experience with responding to enquiries from patients / public
- Experience of using computer systems, with a high degree of accuracy
Desirable
- Previous experience of working in a similar role in primary care
Skills and Knowledge
Essential
- Good interpersonal and communication skills
- Ability to work well under pressure with often changing needs and objectives
- Ability to manage difficult conversations, often involving sensitive and confidential medical matters
- Ability to work effectively as a team player
Desirable
- Sense of humour and the ability to form effective working relationships
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths (or equivalent)
Desirable
- Word processing / Microsoft office certificate(s)
- NVQ Level 3 Business Administration or equivalent
Experience
Essential
- Experience with responding to enquiries from patients / public
- Experience of using computer systems, with a high degree of accuracy
Desirable
- Previous experience of working in a similar role in primary care
Skills and Knowledge
Essential
- Good interpersonal and communication skills
- Ability to work well under pressure with often changing needs and objectives
- Ability to manage difficult conversations, often involving sensitive and confidential medical matters
- Ability to work effectively as a team player
Desirable
- Sense of humour and the ability to form effective working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
