Park Crescent Health Centre

Medical Receptionist

The closing date is 20 June 2025

Job summary

Job summary

Park Crescent Health Centre is looking for a reliable, conscientious receptionist with excellent communication and customer service skills.

Successful applicants will:

Be confident and have a professional attitude.
Have strong IT skills
Be able to pick up new things quickly
Have excellent written and verbal communication skills

Previous GP surgery and System 1 experience is desirable but not essential, as full training will be given.

Main duties of the job

Dealing with patient enquiries both on the phone and face to face.

Updating patient records on our computer systems

Liaising with the clinical team

Competent use and understanding of the practice appointments system

General administrative tasks, such as, registering new patients

Responsibility for opening and closing the premises securely

Processing and responding to email

About us

Overview of your organisation

We are a large, busy, centrally located GP surgery in Brighton with a list size of 13,000 patients. We offer a wide range of health services including a Young Persons Sexual Health clinic, First Contact Physiotherapist, onsite Midwife and Wellbeing teams.

We have a large clinical team consisting of GPs, ANPs, Practice Nurses, Health Care assistants, and a Mental Health Nurse,who cover all aspects of Primary Care for our patient population.

We strive to create a positive atmosphere for our staff to work in, and provide a supportive environment.

Date posted

10 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

A1099-25-0002

Job locations

1 Lewes Road

Brighton

BN2 3HP

Job description

Job responsibilities

Main purpose of post:

To provide a point of contact between patients, doctors and other medical staff.

To represent the practice to all patients and visitors to the practice.

To play their part in patient welfare by keeping confidential medical records up to date at all times.

To carry out administrative functions to support patient care

Reception Duties:

Book appointments in accordance with practice policy. Have thorough knowledge of practices appointment system.

Assist patients with queries and explain how to access services within the practice.

To present a professional image to all visitors to the practice at all times.

To answer incoming calls in a pleasant, friendly and professional manner.

Register new patients, temporary residents and those needing immediately necessary treatment in accordance with practice policy in advance of their booked appointment.

To make outgoing calls according to practice policy, working to confidentiality guidelines.

Informing patients calling into the practice of their results, according to practice policy.

Respond to all queries and requests for assistance from patients and other visitors.

Ensure reception and waiting areas are kept tidy.

Open up premises at start of day, turn off intruder alarm and make all necessary preparations to receive patients.

Secure premises at end of day, ensure the building is completely secured, with the internal lights off and alarm activated.

Receive and make calls as required and in accordance with practice policy.

Administrative duties:

Produce patient prescriptions according to practice policy

Alter patients personal details on computer and manual records accurately.

Manage pathology links dealing accurately and efficiently with results.

To receive and distribute post from internal and external sources.

Scanning of patient correspondence

Handling invoices/payments for medical reports and forms

File and retrieve medical records