Job summary
Job Summary:We are looking to recruit two new receptionists to join our well established team. Please note from 1.4.26 the hourly rate will increase to £12.78.
Receptionist 1: 18.5 hrs a week
Monday 0800-1700
Tuesday 1230-1800
Wednesday 0900-1300
Receptionist 2: 18.5 hrs a week
Wednesday 0745-1300
Thursday 0900-1800
Friday 0845-1300
Closing Date: 6.4.26
Interviews will take place: Monday 27 April 2026
The role of GP receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, care navigating patients to other services, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments using Ask My GP (online consultation) and EMIS
web (clinical system).
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
SNOMED
code data on EMIS Web
g.
Data
entry of new and temporary registrations and relevant patient information as
required
h.
Input
data into the patients healthcare records as necessary
i.
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
j.
Manage
all queries as necessary in an efficient manner
k.
Carry
out system searches as requested
l.
Maintain
a clean, tidy, effective working area at all times
m.
Monitor
and maintain the reception area and notice boards
n.
Support
all clinical staff with general tasks as requested
About us
Dr M K Patel and Partners is a busy GP Surgery in the centre of Wigan with a patient list size of approximately 7,500 patients.
We provide patients with high quality personal health care whilst listening to their views and needs within an open, caring and respectable environment. We aim to achieve this by ensuring that all staff employed by the practice are trained and competent to assist in the smooth and safe running of the practice.
Dr M K Patel & Partners have been rated by CQC as good and we are a friendly team that aims to give the best service
possible within General Practice at all times.
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments using Ask My GP and EMIS
web.
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
SNOMED
code data on EMIS Web
g.
Data
entry of new and temporary registrations and relevant patient information as
required
h.
Input
data into the patients healthcare records as necessary
i.
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
j.
Manage
all queries as necessary in an efficient manner
k.
Carry
out system searches as requested
l.
Maintain
a clean, tidy, effective working area at all times
m.
Monitor
and maintain the reception area and notice boards
n.
Support
all clinical staff with general tasks as requested
In
addition to the primary responsibilities, the receptionist may be requested to:
a.
Partake
in audit as directed by the audit lead
b.
Provide
cover during staff absences
c.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
Complete opening and closing procedures in accordance with the duty rota
when required
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments using Ask My GP and EMIS
web.
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
SNOMED
code data on EMIS Web
g.
Data
entry of new and temporary registrations and relevant patient information as
required
h.
Input
data into the patients healthcare records as necessary
i.
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
j.
Manage
all queries as necessary in an efficient manner
k.
Carry
out system searches as requested
l.
Maintain
a clean, tidy, effective working area at all times
m.
Monitor
and maintain the reception area and notice boards
n.
Support
all clinical staff with general tasks as requested
In
addition to the primary responsibilities, the receptionist may be requested to:
a.
Partake
in audit as directed by the audit lead
b.
Provide
cover during staff absences
c.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
Complete opening and closing procedures in accordance with the duty rota
when required
Person Specification
SKILLS
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
OTHER REQUIREMENTS
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
PERSONAL QUALITIES
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
SKILLS
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
OTHER REQUIREMENTS
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
PERSONAL QUALITIES
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
