Receptionist / Administrator

Job summary

Quantock Vale Surgery have an exciting opportunity to join the reception/administration team.

Quantock Vale Surgery is a dispensing partnership with three full-time doctors, supported by a nurse practitioner, the practice nursing team and administrative staff. Our aim is to provide the highest standard of medical care, with a friendly, courteous and professional approach.

Main duties of the job

Processing all documents coming into the surgery, both electronically and as paper.

Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.

Operating the internal messaging systems efficiently and completely.

Meeting, greeting and checking-in patients arriving for appointments.

Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Processing requests for information from Doctors, Practice Nurses and Practice Manager.

Making appointments through the computer-based appointments system, using our triage system to establish and record for the clinician a brief reason for the visit / home visit.

Dealing with requests and queries raised by patients visiting the practice.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Answering the telephone in a timely and appropriate manner.

Contacting patients by telephone as required.

Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.

Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

About us

Our Values

• Putting our patients first. The care we provide is driven by the needs of the patient.

• Working with patients. Developing a good relationship with our patients is important to us. We encourage patients to be actively involved in making decisions about their own health, well-being and care.

• Working together. We are committed to continuity of care with a personal approach. We believe that working with patients and other health care organisations will lead to better patient care and outcomes.