Job summary
We are looking for a Receptionist / Administrator to work 25 hours per week - for the right candiate we will also train them to work in our dispensary to cover holidays etc. This role is very varied and interesting.
Main duties of the job
Processing all documents coming into the
surgery, both electronically and as paper.
Processing
repeat prescription requests using the Practice Repeat Prescribing Protocol.
Operating the internal messaging systems
efficiently and completely.
Meeting, greeting and checking-in patients
arriving for appointments.
Meeting and greeting visitors to the practice
and guiding them through the practices signing-in procedure.
Updating the patient computer record with
administrative details of patients e.g. Change of Address
Processing requests for information from
Doctors, Practice Nurses and Practice Manager.
Making appointments through the computer-based
appointments system, using our triage system to establish and record for the clinician
a brief reason for the visit / home visit.
Dealing with requests and queries raised by
patients visiting the practice.
Updating the patient computer record with
administrative details of patients e.g. Change of Address
Answering the telephone in a timely and
appropriate manner.
Contacting patients by telephone as required.
Various housekeeping duties including assisting
with deliveries, collections and keeping the reception area tidy.
Other ad hoc tasks required to support the
effective and efficient day-to-day running of the practice.
About us
We are thriving practice based in the village of Bishops Lydeard. We are a warm welcoming practice that prides itself on patient care.
Job description
Job responsibilities
Processing all documents coming into the
surgery, both electronically and as paper.
Processing
repeat prescription requests using the Practice Repeat Prescribing Protocol.
Operating the internal messaging systems
efficiently and completely.
Meeting, greeting and checking-in patients
arriving for appointments.
Meeting and greeting visitors to the practice
and guiding them through the practices signing-in procedure.
Updating the patient computer record with
administrative details of patients e.g. Change of Address
Processing requests for information from
Doctors, Practice Nurses and Practice Manager.
Making appointments through the computer-based
appointments system, using our triage system to establish and record for the clinician
a brief reason for the visit / home visit.
Dealing with requests and queries raised by
patients visiting the practice.
Updating the patient computer record with
administrative details of patients e.g. Change of Address
Answering the telephone in a timely and
appropriate manner.
Contacting patients by telephone as required.
Various housekeeping duties including assisting
with deliveries, collections and keeping the reception area tidy.
Other ad hoc tasks required to support the
effective and efficient day-to-day running of the practice.
Job description
Job responsibilities
Processing all documents coming into the
surgery, both electronically and as paper.
Processing
repeat prescription requests using the Practice Repeat Prescribing Protocol.
Operating the internal messaging systems
efficiently and completely.
Meeting, greeting and checking-in patients
arriving for appointments.
Meeting and greeting visitors to the practice
and guiding them through the practices signing-in procedure.
Updating the patient computer record with
administrative details of patients e.g. Change of Address
Processing requests for information from
Doctors, Practice Nurses and Practice Manager.
Making appointments through the computer-based
appointments system, using our triage system to establish and record for the clinician
a brief reason for the visit / home visit.
Dealing with requests and queries raised by
patients visiting the practice.
Updating the patient computer record with
administrative details of patients e.g. Change of Address
Answering the telephone in a timely and
appropriate manner.
Contacting patients by telephone as required.
Various housekeeping duties including assisting
with deliveries, collections and keeping the reception area tidy.
Other ad hoc tasks required to support the
effective and efficient day-to-day running of the practice.
Person Specification
Qualifications
Essential
- A good standard of education
Experience
Essential
- Customer service experience
Desirable
Person Specification
Qualifications
Essential
- A good standard of education
Experience
Essential
- Customer service experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.