Quantock Vale Surgery

Reception Administrator

This job is now closed

Job summary

We are looking for 2 x Receptionists / Administrators for 18 hours per week working under the guidance of the Operations and Patient Services Manager, are responsible to the Practice Manager for their efficient handling of patient requests, the accurate handling of information and data, and providing administrative support to the Practice team.

Main duties of the job

Specific duties will include, but not be limited to, the following duties undertaken in accordance with practice protocols:Processing all documents coming into the surgery, both electronically and as paper.Processing repeat prescription requests using the Practice Repeat Prescribing Protocol. Operating the internal messaging systems efficiently and completely. Meeting, greeting and checking-in patients arriving for appointments.Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.Updating the patient computer record with administrative details of patients e.g. Change of Address.Processing requests for information from Doctors, Practice Nurses and Practice Manager.Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit.Dealing with requests and queries raised by patients visiting the practice.Operating the internal messaging systems efficiently and completely.Answering the telephone in a timely and appropriate manner. Contacting patients by telephone as required.Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

About us

We are a rural thriving practice based in Bishops Lydeard in Taunton. We have over 6000 patients, striving to provide outstanding patient service. We have a positive working culture which is inclusive, creating a positive working environment.

Date posted

06 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1097-25-0002

Job locations

Mount Street

Bishops Lydeard

Taunton

Somerset

TA4 3LH

Job description

Job responsibilities

Processing all documents coming into the surgery, both electronically and as paper.

Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.

Operating the internal messaging systems efficiently and completely.

Meeting, greeting and checking-in patients arriving for appointments.

Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Processing requests for information from Doctors, Practice Nurses and Practice Manager.

Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit.

Dealing with requests and queries raised by patients visiting the practice.

Operating the internal messaging systems efficiently and completely.

Answering the telephone in a timely and appropriate manner.

Contacting patients by telephone as required.

Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.

Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.