Job responsibilities
Key Responsibilities
Sorting all clinical post and
prioritising for the GP in terms of actions. Signposting some post to others
such as clinical pharmacist etc
Extracting information from
clinical letters that needs coding and adding to notes
Arranging appointments,
referrals, tests and follow up appointments of patients.
Preparing patients prior to
going in to see the GP, for example, taking a brief history and recording basic
observations
Dipping urine, taking blood
pressure, performing ECGs and phlebotomy
Completing basic (non-opinion)
forms and core elements of some forms for the GP to approve and sign
Explaining treatment
procedures, processes and pathways to patients
Helping the GP liaise with
outside agencies, for example SPL, Social Services while GPs continue with
consultations
Support the GP with
immunisations
Confidentiality:
In the
course of seeking treatment, patients entrust practice staff with, or allow us
to gather, sensitive information in relation to their health and other matters.
Comply
with Legislation with regards to data protection act and ensure confidentiality
is maintained at all times.
The
post-holder must regard all information relating to patients and their carers,
practice staff and other healthcare workers (as well as information relating to
the practice as a business organisation)
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality, data protection legislation and the protection of personal and
sensitive data, as well as other related healthcare legislation (e.g. the NHS
Confidentiality Code of Practice)
Health & Safety:
The post-holder will comply with practice policies,
procedures and clinical guidelines for self and others. This includes (but not
limited to):
Identifying,
reporting, and correcting health and safety hazards and infection hazards
immediately when recognised
Identifying
issues and hazards / risks in relation to other work areas within the business
Awareness
of national standards of infection control and cleanliness, as well as
ownership of infection control and clinically based patient care protocols and
implementing them across the practice.
Active
observation of current working practices across the practice in relation to
infection control, cleanliness and related activities, ensuring that procedures
are followed and weaknesses / training needs are identified, escalating issues
as appropriate.
Identifying
the risks involved in work activities, raising them with appropriate management
and managing those risks across clinical and patient processes.
Safe
management of sharps procedures, including training, use, storage and disposal
Keeping
own work areas and general / patient areas generally clean, sterile, assuming
responsibility in the maintenance of general standards of cleanliness across
the business in consultation (where appropriate) with other managers
Demonstrate
due regard for safeguarding and promoting the welfare of children.
Routine
management of own team / team areas, and maintenance of work space standards;
Waste
management, including collection, handling, segregation, container management,
storage and collection
Spillage
control procedures, management and training
Decontamination
control procedures, management and training,
and equipment maintenance
Equality and Diversity:
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes
the importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues
Identify patterns of
discrimination and take action to overcome this and promote diversity and equality of opportunity.
Behaving in a manner that is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Support people who need
assistance in exercising their rights.
Quality:
The post-holder will strive to maintain quality within the practice,
and will:
Alert other team members to
issues of quality and risk
Assess own performance and take
accountability for own actions, either directly or under supervision
Contribute to the effectiveness
of the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance
Work effectively with
individuals in other agencies to meet patients needs
Effectively manage own time,
workload and resources
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
Communicate effectively with
other team members
Communicate effectively with
patients and carers
Recognize peoples needs for
alternative methods of communication and respond accordingly