Operations and Compliance Officer

Job description

Job responsibilities

The Operation and Compliance Officer will work approximately 30 hours a week over 4 days. Their role will be to support the practice manager with the following:

Building

Building maintenance organising any building repairs and maintenance, decorating projects (following discussion with manager) check clinical rooms weekly and provide quarterly audits.

Claim appropriate reimbursements Eg rates, water etc. and make sure the surgery is always kept tidy and clean.

Fire Safety weekly fire alarm checks and monthly emergency lighting checks.

Legionella Testing arranging regular testing of water as required.

Waste management liaise with waste management companies as required and provide waste audit 6 monthly.

Health and Safety

Carry out risk assessments when appropriate.

Fire safety, carry out fire alarm checks and fire drills when appropriate. Make sure fire safety policy is kept up to date and adhered to. All annual safety checks in place.

Keep health and safety policy up to date. Provide Health and safety audit annually.

COSH Risk Assessment, audit and Training.

Organise PAT testing annually.

IT/Telephones

First point of call with any IT, software or telephone problems.

Liaising with IT support to fix any problems.

Resetting of staff passwords on IT systems and smartcards

Setting up of new staff on systems

Staffing and HR

Maintain HR files for all staff. Manage/ update Teamnet as required monitoring it on a weekly basis.

Although not part of main job function, it may be necessary for the operations and compliance officer to provide emergency cover in the following back-office areas.

• Answering telephones
• Scanning of internal post
• Processing of repeat prescriptions
• Be available by phone to admin staff for advice until 6.30 pm on your working day.
• Occasional Saturday working from 9-5pm may be required.

Policies and Protocols

Help PM with policies and protocols on First Practice Management.

Complaints, Significant Events and all Meetings

Collate and file all complaints and significant events.

Ensure response to complaints are sent within the appropriate time frame.

Ensure significant events are managed and dealt with by appropriate staff following discussion at meetings.

Organise and manage monthly meetings Eg: D/N and palliative team meeting, Safeguarding meeting, Practice meetings.

Confidentiality

Make sure that the practice stays compliant.

Carry out an annual audit.

Submit annual declaration.

Ad Hoc

This is not an exhaustive list. Other tasks may be added which play to the applicants personal strengths and assist the practice manager with their workload.

Person Specification

Qualifications

Essential

• Degree or equivalent
• Good IT skills

Desirable

• Experience in working in primary care
• Experience in managing a team
• Experience in using Emis Web, Teamnet,

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Boyatt Wood Surgery

Address

Shakespeare Road

Eastleigh

Hampshire

SO50 4QP

Employer's website

https://www.boyattwoodsurgery.nhs.uk/ (Opens in a new tab)