Boyatt Wood Surgery

Care Co-Ordinator

The closing date is 03 November 2025

Job summary

Boyatt Wood Surgery and Eastleigh Medical Practice are looking for a keen and committed care co-ordinator, with excellent communication skills and knowledge to join our multidisciplinary general practice team.

If you have the drive motivation and enthusiasm to work with us and improve the quality of care to patients and be at the forefront of developing as an exciting Health Service Provider, we would love to hear from you and receive your application.

If you are interested and for more information, please see Job Description/Specification

Main duties of the job

The duties and responsibilities to be undertaken by care coordinators may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead GP or Practice Manager, dependent on current and evolving primary care network needs. Care Coordinators need to be trained or undertake appropriate training as set out by the Personalised Care Institute.

Carry out phlebotomy and other Health Care Assistant related work after training. Completion of the Care Certificate is required.

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Carry out cancer support calls and support for palliative care patients and their family.

Offer support to family when a patient has passed away and ensure the connected administration is carried out quickly and accurately.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

About us

Boyatt Wood Surgery and Eastleigh Medical Practice in Eastleigh, Hampshire have a combined list of 23000 patients. Eastleigh Medical Practice is a busy, town centre practice in Eastleigh. Boyatt Wood Surgery is a partner practice about a mile from central Eastleigh. Eastleigh Medical Practice currently has over 14750 registered patients and Boyatt Wood has 8500 patients. There is excellent support from a multi-disciplinary team of GPs, ANPs and Practice Nurses. The computer system is EMIS. Key benefits -Close to the coast and the New Forest -A diverse patient population -Friendly and supportive working environment -Option to develop special interests -Excellent train service to London -Regional airport

Date posted

06 October 2025

Pay scheme

Other

Salary

£25,837 to £26,812 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1095-25-0005

Job locations

Shakespeare Road

Eastleigh

Hampshire

SO50 4QP

Eastleigh Health Centre

Newtown Road

Eastleigh

Hampshire

SO50 9AG

Job description

Job responsibilities

Raise awareness within the practice team of shared-decision making and decision support tools. Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to have shared decision-making conversations.

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, mental health practitioners and other primary care professionals.

Support the coordination and delivery of multi-disciplinary team meetings within the practice.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

Assist in clinics for LD reviews, cancer care reviews ,dementia reviews and mental health reviews.

Processing telephone requests for appointments, visits and telephone consultations clearly and politely and ensuring callers are directed to the appropriate healthcare professional.

Ensure all patients and visitors at reception and telephone callers to the Practice are greeted professionally and politely.

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.

Support patients to utilise decision aids in preparation for a shared decision-making conversation. This will include e-consult.

Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person;

To take accurate, full and clear messages, both written and electronically, and ensure that they are dealt with in a timely manner, as appropriate.

Work closely and in partnership with our pharmacy team.

Deal with all administrative telephone queries/requests from patients and act as liaison with the Doctors, as necessary.

To understand the appointments system and administer it efficiently.

To ensure that patients without appointments who need urgent treatment are seen in a logical and non-disruptive manner.

Ensure records are accurate

Where possible, verify patient contact details and update computerised record.

Support and assist the clinical staff during surgery times, as required.

Enable patients to access the various health clinics.

Arrange interpreters as necessary.

Help in recalling patients for all medical and non-medical reasons requested by Doctors, ANP/ACP's , Nurses, or admin team.