Prescription Clerk

Job summary

Beacon Primary Care is an innovative practice based across West Lancashire. We are looking for a prescription clerk to join our busy team, looking after around 17,000 patients in the West Lancashire area.

The successful candidate will be an excellent communicator, highly motivated with the skills to undertake a variety of administration duties to assist in the smooth running of the practice. The post holder will have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver work in a highly pressured and fast paced environment.

We are seeking a detail-orientated and proactive Prescription Clerk to join our dynamic primary care team. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries, updating patient records with hospital correspondence, and supporting medicines optimisation initiatives. Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

Main duties of the job

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Meds Management lead/Practice Manager, dependent on current and evolving practice workload and staffing levels.

Process routine prescription requests via Emis, email and AccuRx within 2 working days of receipt.

Manage prescription queries accordingly. Liaise with Meds Management lead, Practice Manager and clinical team with any areas of concern. Liaise with medicines management team relating to any queries. Ensure that patients are notified immediately of any medicines changes. Liaise with chemists, patients, nursing homes and hospitals when needed. Synchronise medicines that are on repeat so they all finish at the same time. If a medication review for a patient is overdue, book with the clinical pharmacist. If there is a manufacturer's or supply problem, liaise with the chemist or medicines optimisation team for an alternative. Issue prescription and advise patient of the change. Check for over and under usage of medication. Any other reasonable administrative duties as directed by the Meds management lead/practice Manager

About us

Our Practice family consists of 7 Gp's, GP Registrars, 1 ANP, Nurse Prescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Our administrative team - 18 receptionists which includes a head receptionist at each location, 3 clinical coders, one scanner, data quality lead, 2 Deputy Practice Managers, Office Manager and Practice Manager. The Health and Well Being of our staff matters immensely to us, so have recently appointed a Health and Well-being lead and Champion. We are an innovative practice that delivers all national and local enhanced services and offer an abundance or training opportunities. We have a whole practice study day every month where the whole of our team gets involved